Hospitality and Events Manager

Green & Fortune; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading hospitality company in London seeks an experienced Events and Hospitality Manager to oversee diverse event experiences. You'll plan events, manage hospitality, and ensure exemplary customer service. The ideal candidate has a background in event operations and excels in communication and teamwork. This role offers a dynamic environment with opportunities for professional growth.

Benefits

Company Sick Pay

Life Insurance

Restaurant discounts

Holidays increase with service

Loyalty bonuses

Community volunteering day

Retail and Gym Discounts

Cycle to Work Scheme

Learning and Development Portal

Qualifications

• Previous experience as an Events Operation Manager within catering industry.
• A passion for delivering outstanding customer service.
• Ability to work in a fast-paced and dynamic environment.

Responsibilities

• Plan and execute diverse events, ensuring flawless logistics and memorable experiences.
• Manage all aspects of hospitality, from guest services to catering.
• Develop and maintain strong client relationships.

Skills

Event planning

Customer service

Communication skills

Interpersonal skills

Adaptability

Job description

HOSPITALITY AND EVENTS MANAGER

Join our dynamic Rose Court Events team as an Events and Hospitality Manager! We're seeking a passionate and experienced professional to oversee and elevate our event experiences. If you have a seamless event planning, exceptional customer service, and a flair for hospitality, we want to hear from you!

Main Responsibilities

• Plan and execute diverse events, ensuring flawless logistics and memorable experiences.
• Manage all aspects of hospitality, from guest services to catering, to exceed expectations.
• Develop and maintain strong client relationships, understanding their needs and preferences.
• Lead, train and motivate event staff, ensuring a cohesive and high-performing team.
• Stay updated on industry trends, bringing fresh ideas and innovation to our events.
• Handle event budgets, tracking expenses, and maximizing cost efficiencies.
• Implement and enforce safety and quality standards to uphold our brand reputation.
• To assist with rota management and labour costings in accordance with budgets.

Requirements

• Previous experience as an Events Operation Manager within catering industry
• A passion for delivering outstanding customer service.
• Ability to work in a fast-paced and dynamic environment.
• Strong communication and interpersonal skills.
• Enthusiasm for learning and adapting to new tasks.

What Do We Offer in Return?

• Company Sick Pay
• 2 x Salary Life Insurance
• 50% discount in our restaurant and 25% off at our cafes
• Holidays increase with length of service
• Loyalty bonuses in line with the length of service
• One paid day off each year to get involved in any community or charity volunteering activity of your choice, as we believe in the power of giving back
• Retail, Grocery and Gym Discounts
• Cycle to Work Scheme
• Refer your friend scheme
• Learning and Development Portal and further education with apprenticeship programs
• G&F Support Scheme
• Hospitality Action - Access to a confidential Employee Assistance Programme (EAP)

a Little Bit About Us

At Green & Fortune, hospitality is at the heart of what we do. Since 2008, we’ve grown into an award-winning independent company, delivering high-quality food, personal service, and memorable experiences across retail and events.

We operate five iconic London venues: Kings Place in Kings Cross, Sea Containers, Rose Court, One Southwark Bridge, and Central Hall in Westminster. We care deeply about our people and our guests, and we look for individuals who share our passion for making customers happy.

What’s the next step? Just apply—we’re eager to hear from you. If this role feels right, get in touch to receive the full job specification.

Our organisation is committed to fostering a diverse, equitable, and inclusive workplace, encouraging individuals from all backgrounds to apply and join us in creating a vibrant and supportive environment. We fully support individuals with disabilities throughout the recruitment process. If you have a disability and require assistance, please contact our People team at [e-mail] to discuss any necessary adjustments. We appreciate every applicant who submits their CV; however, only successful candidates will be contacted.

Please note that eligibility to work in the UK is required.

Our ESG Commitment

We embed sustainability and responsibility into everything we do, from reducing our environmental impact to supporting our people and local communities. Caring for our people, our communities, and the planet is part of everyday life at Green & Fortune, and every team member plays a role in this.