Hospital Switchboard Operator - 24/7 Call Center

ISS Facilities Services; Harrogate; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company is seeking a full-time Switchboard Operator to join the team at Worcestershire Royal Hospital. The role involves connecting approximately 3000+ calls daily, providing support, and maintaining communication databases. Ideal candidates should have good communication skills, be reliable, and work well under pressure. Training will be provided, and the position involves a rolling 8-week shift pattern.

Qualifications

• Previous experience preferred but not essential; full training will be given.
• Reliable and able to work well as part of a team.

Responsibilities

• Answer internal and external calls within agreed KPI and SLA
• Provide support to callers efficiently and courteously
• Operate internal bleep system
• Maintain the computer database of hospital personnel
• Complete clerical duties to promote efficiency

Skills

Good communication skills

Clerical skills

Ability to work under pressure

Teamwork

Job description

A leading facilities management company is seeking a full-time Switchboard Operator to join the team at Worcestershire Royal Hospital. The role involves connecting approximately 3000+ calls daily, providing support, and maintaining communication databases. Ideal candidates should have good communication skills, be reliable, and work well under pressure. Training will be provided, and the position involves a rolling 8-week shift pattern.