Hospital Switchboard Operator (24/7)

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust; Oswestry; On-site; GBP 18,000 - 24,000; Part time

Job summary

A leading orthopaedic hospital in the UK is seeking a Bank Switchboard Operator to provide high-quality telephonist/receptionist duties. Candidates must possess GCSE or equivalent qualifications and experience in switchboard operations. This role involves operating the switchboard system, assisting staff and patients, and managing emergency procedures within a 24/7 rota system. A professional telephone manner and effective communication skills are essential. The hospital offers a supportive working environment focused on team care.

Benefits

Professional development opportunities

Fantastic staff benefits

Access to state-of-the-art facilities

Qualifications

• Educated to GCSE or equivalent standard.
• Customer Care Level 2.
• Experience in a similar role.
• Experience of switchboard operations.
• Experience within the NHS or public sector.

Responsibilities

• Operate the Switchboard System and multi-tone pager.
• Activate Pager System during emergencies.
• Assist staff and the public with information.
• Handle alarms and contact on-call personnel.
• Work on a 24/7 rota system.

Skills

Customer Care

Organisational Skills

Effective Communication

Problem Solving

Teamwork

Education

GCSE or equivalent

Customer Care Level 2

Job description

A leading orthopaedic hospital in the UK is seeking a Bank Switchboard Operator to provide high-quality telephonist/receptionist duties. Candidates must possess GCSE or equivalent qualifications and experience in switchboard operations. This role involves operating the switchboard system, assisting staff and patients, and managing emergency procedures within a 24/7 rota system. A professional telephone manner and effective communication skills are essential. The hospital offers a supportive working environment focused on team care.