Hospital Front Desk & Administrative Support

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Oxford is seeking an enthusiastic Receptionist/Administrator. The role involves providing efficient reception services and administrative support within a dynamic hospital environment, primarily at John Radcliffe Hospital. Strong communication and customer service skills are essential. You will be the first point of contact for patients and visitors, ensuring all inquiries are handled with professionalism and respect. This position offers opportunities for personal development and training.

Qualifications

• Experience in a customer-facing role, preferably in a healthcare setting.
• Ability to manage stressful situations and conflict with empathy.
• Good understanding of reception protocols and procedures.

Responsibilities

• Receive patients and visitors and direct to correct destinations.
• Communicate effectively with patients of diverse backgrounds.
• Provide administrative support to Complaints and PALS teams.
• Ensure reception area is clean and presentable at all times.

Skills

Communication skills

Customer service

Administrative support

Conflict management

Job description

A leading healthcare provider in Oxford is seeking an enthusiastic Receptionist/Administrator. The role involves providing efficient reception services and administrative support within a dynamic hospital environment, primarily at John Radcliffe Hospital. Strong communication and customer service skills are essential. You will be the first point of contact for patients and visitors, ensuring all inquiries are handled with professionalism and respect. This position offers opportunities for personal development and training.