Hospital Communications Operator (24/7 Shifts)

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare institution in Liverpool is seeking a dedicated Call Centre Operator to manage a high volume of calls efficiently and support hospital emergency communication. The role demands experience in similar environments and familiarity with NHS protocols, as well as the ability to work under pressure as part of a team. Flexibility is essential due to the 24/7 nature of the service. Ideal for individuals seeking impactful roles in healthcare communication.

Qualifications

• Experience in a similar role preferred.
• Ability to operate under pressure.
• Familiarity with NHS terminology.

Responsibilities

• Answer hundreds of calls daily, handling queries quickly and efficiently.
• Manning the hospital emergency call line.
• Monitoring and reporting critical gas alarms for repair.

Skills

Experience working under pressure

Teamwork

Understanding of NHS terminology

Job description

A leading healthcare institution in Liverpool is seeking a dedicated Call Centre Operator to manage a high volume of calls efficiently and support hospital emergency communication. The role demands experience in similar environments and familiarity with NHS protocols, as well as the ability to work under pressure as part of a team. Flexibility is essential due to the 24/7 nature of the service. Ideal for individuals seeking impactful roles in healthcare communication.