Hospital Ambulance Liaison Officer (St Richard's Hospital)

EMED Group; Chichester; On-site; Full time

Job summary

A leading healthcare transportation provider based in Chichester is seeking a Hospital Ambulance Liaison Officer (HALO) to enhance patient flow between hospitals and operations teams. This full-time role requires excellent communication skills and prior healthcare experience. The successful candidate will work collaboratively with hospital staff and assist with patient queries. Competitive hourly rate and benefits included.

Benefits

Life Assurance

Sick pay after 2 years’ service

24/7 online GP consultations

Pension Scheme

Employee Assistance Programme

Qualifications

• Experience in a healthcare/hospital setting required.
• Thorough knowledge of Non-Emergency Patient Transport.
• Full manual UK driving licence with less than 6 penalty points.

Responsibilities

• Provide an integrated approach to patient flow.
• Assist operational managers with arising issues.
• Attend and participate in various hospital meetings.

Skills

Excellent communication skills

Ability to build effective relationships

Ability to plan and prioritise workload

Decision making based on impact assessment

Physically fit for manual handling

Job description

We have a fantastic opportunity for a Hospital Ambulance Liaison Officer (HALO) to join our team based at St Richard's Hospital (Chichester). The HALO position is key to help bridge the gap day‑to‑day between hospitals and our operations teams. You will be integrated within the central patient hubs (co‑ordination centres) and involved with site and bed meetings to understand the demands placed upon the hospital. In this role, you will assist with patient flows in the hospital environment. You will be the point of contact for escalation for your designated trust if they fall into a bed crisis acting as a liaison between hospital bed managers and EMED managers. You will assist with patient's queries, risk assessments and other tasks to support patient flow. This is a full time position working Monday – Friday 9am to 5pm working 37.5 hours per week.

The exciting merger of ERS Medical and E‑Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.

Responsibilities

• On‑site presence providing an integrated approach to the Trust where the HALO is known to be a key player in overall patient flow.
• Attend meetings on an ad‑hoc basis.
• Maintain positive relationships with hospital wards, outpatient units, discharge lounges and bed managers.
• Meet weekly with planning/control to forecast activity for upcoming weeks, identifying peaks and troughs in demand and ensuring operational responsiveness.
• Assist operational managers with issues that arise throughout the day.
• Deal with patient enquiries and questions as and when they arise.
• Familiarise with EMED policies, processes, and standard operating procedures and remain committed to patient care.

Qualifications

• Experience of working in a healthcare/hospital setting.
• Thorough working knowledge of Non‑Emergency Patient Transport services.
• Ability to plan and prioritise own workload.
• Excellent communication skills – verbal and written – with the ability to explain decisions made.
• Ability to make decisions based on impact assessment.
• Ability to build effective relationships using influencing skills with key stakeholders to prioritise EMED services and support divisional growth.
• Full manual UK driving licence with less than 6 penalty points.
• Physically fit to support ACAs with manual handling, as and when required (full training provided).

Benefits

• Life Assurance – providing colleagues and their families financial peace of mind and protection to the value of £5,000.
• £13.00p/h.
• Company sick pay covering full salary for 20 days after 2 years' service.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Hospital cash plan benefits with sickness protection scheme.
• Cash‑plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues (e.g., motoring offences, wills and probate, and personal injury).
• Financial guidance on retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5‑year intervals with an increase in annual leave.
• Values‑based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).

Additional Information

Please note that this role will be subject to several regulatory pre‑employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, to download from the Government Gateway may help you in preparing this information when required.

Company Values

Our Values Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet. Agile – We listen, learn and adapt to improve the business, each other, and ourselves. Reliable – We do what we say we will do, we take responsibility and we behave with integrity. Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.