Horticulture Customer Advisor

Dobbies Garden Centres Ltd; Andover; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Uncapped store-wide discounts

Access to Stream – financial wellbeing

Access to Retail Trust

Dobbies Academy – development

Thriving team culture

Job summary

Dobbies Garden Centres Ltd is seeking a dedicated Horticulture Customer Advisor to enhance the in-store experience across our garden departments. You will deliver inspiring gardening standards, assist customers with plant knowledge, and promote the Dobbies Club membership while helping maintain department standards.

Join a team passionate about plants, with opportunities to develop product knowledge, handle stock and till work, and contribute to a welcoming shopping environment for all customers.

Qualifications

• Experience in a customer-facing role with a passion for plants.
• Willingness to learn and share product knowledge.
• Ability to work as part of a team to maintain high standards.

Responsibilities

• Deliver inspirational gardening standards through excellent service.
• Drive sales via customer interactions and promote Dobbies Club membership.
• Provide high-quality plant knowledge for indoor and outdoor plants and related products.
• Work with the team to keep department standards high.
• Assist on shopfloor and store areas, including stock handling and till work.

Skills

Customer service

Plant knowledge

Teamwork

Strong communication

Ability to lift heavy objects

Job description

Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.

Responsibilities

• Deliver inspirational gardening standards through excellent standards and service
• Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
• Offering a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening
• Working with your team to ensure the department is kept to a high standard
• You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service - an ideal opportunity to gain more skills and experience

Who we are looking for

• You’ll have a passion for delivering a great customer experience, serving everyone with a smile
• Experience within a customer facing role and a passion for plants
• Ability to lift heavy objects to support larger store projects
• You work well within a team, build relationships, and have fun, whilst celebrating success
• You show up to work on time, well presented and bring your can do and hard working attitude along with you
• You are eager to learn new skills and gain new experiences
• Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.

What we offer

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
• Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
• Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
• Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers

About us

At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products,concession partners and services. We champion garden living all-year-round.

Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.

We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.

We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.