HOPELINE24 / 7 Night Adviser

Papyrus UK; Birmingham; On-site; GBP 16,000 - 18,000; Full time

Job summary

A charity organization in Birmingham seeks a HOPELINE247 Night Adviser to provide tailored suicide prevention support. The role involves working shifts on a 7-day rota, assessing the needs of service users, maintaining records, and providing mentoring. Candidates should have a relevant degree, experience in mental health support, and strong communication skills. This position offers £16,230.50 to £17,944.67 annually, along with additional night shift allowances and various benefits.

Benefits

28 days' annual leave

Pension scheme

Simply Health membership

Enhanced sick pay

Qualifications

• Previous experience in suicide prevention or mental health advisory roles.
• Proven record working directly with vulnerable young people.
• Experience providing advice via multiple communication channels.

Responsibilities

• Provide tailored suicide prevention support via multichannel platforms.
• Work on a 7-day shift system to meet service demands.
• Participate in clinical supervision and mentoring for new hires.

Skills

Empathy

Communication skills

Judgment

Education

Degree or professional qualification in Health or Social Care

Job description

HOPELINE24 / 7 Night Adviser

We are looking to recruit HOPELINE247 Advisers to provide individually tailored suicide prevention advice and guidance to young people and those who are concerned for them via our national multi-channel helpline HOPELINE247 and deliver suicide prevention training online and in community settings across the UK.

What you will do

• Work as part of a team providing suicide prevention support to a range of clients via multichannel communication platforms.
• Work on a 7-day shift system.
• Use professional judgement to assess the needs of the service users who present with risk to life and manage and report any matters related to safeguarding.
• Maintain accurate records and input data monitoring into the database system.
• Participate in clinical supervision and reflective practise.
• Provide training, mentoring and coaching to new recruits.

To be successful in this role, you will have

• a degree or professional qualification in Health or Social Care, Community Work or a related discipline.
• previous experience of working in an advisory capacity in suicide prevention or mental health.
• a proven record of working directly with vulnerable young people.
• experience of providing advice and guidance via multiple communication channels.
• the ability to empathise, support and build rapport with suicidal people and those who care about them, remaining non-judgemental and adhering to the remit of the service.

Salary

£16,230.50 per annum progressing incrementally to £17,944.67 per annum. (Scale point 24-28). As a night shift worker, you will receive an additional allowance of £10 per night shift. This will be paid on a monthly basis along with the salary.

Hours

16.5 hours per week – 2 nights per week.

Working arrangements : This role will work shifts starting at 10 : 25pm and finishing at 7 : 40am. Shifts will be on a rota basis across a 7-day working week.

Location

Edgbaston, Birmingham

Contract

Permanent

Benefits

You will receive 28 days’ annual leave plus Bank Holidays (pro rata for part-time workers), an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.

Closing date

Midnight 17th January 2026

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.

PAPYRUS is committed to the principle of equal opportunity in employment, and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re‑assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments