HOOF Coordinator

Dolby Medical Home Respiratory Care Ltd; Crawley, Stirling; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in Crawley is seeking a Prescriptions Coordinator to join their team. This office-based role involves processing prescriptions and responding to enquiries in a customer service capacity. Ideal candidates will have a year of customer service experience, excellent phone manner, and IT skills. A generous benefits package includes 33 days of holiday and a starting salary of £23,891.

Benefits

33 days holiday

Excellent training and development programs

Enhanced maternity and paternity leave

Qualifications

• Previous customer service and administration experience (1 year), ideally office or call centre based.
• Excellent phone manner.
• Excellent IT skills with the ability to record data accurately.

Responsibilities

• Responding to patient prescriptions in a timely manner.
• Processing prescriptions and liaising with prescribers.
• Ensuring accurate information is entered into the system.
• Managing the prescribers line and dealing with queries.

Skills

Customer service experience

Excellent phone manner

Excellent IT skills

Job description

Vivisol are currently hiring for a Prescriptions (HOOF) Coordinator at our modern office based in Manor Royal, Crawley. We are looking for someone to join our dynamic team to process installations, and prescriptions to support to our customers across the UK. We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, enhanced maternity and paternity leave, as well as a starting salary of £23,891.

The Prescriptions Coordinator position is office based with a day shift role covering 37.5 hours per week, with a shift pattern of: Tuesday to Friday 11am to 7pm, Saturday 9am to 5pm

The ideal candidate will have previous customer service experience, ideally in a call centre/office environment, and all training will be provided.

Main duties and responsibilities

• Responding to patient prescriptions in a timely manner, including prescription confirmation/rejection and product availability
• Processing prescriptions, liaising closely with prescribers and to respond to their needs
• Ensuring accurate information is entered into the system
• Providing stock requirements as needed
• Managing the prescribers line and dealing with any queries in a timely manner
• Dealing with all enquiries from prescribers in an empathetic and effective manner within company/contract agreed timescales
• Ensuring that all enquiries are completed according to departmental procedures and within set quality standards
• Working with the Senior Prescriptions Coordinator on process improvements and projects
• Providing support to other areas of the Customer Service department when required

Required candidate experience

• Previous customer service and administration experience (1 year), ideally office or call centre based
• Excellent phone manner
• Excellent IT skills with the ability to record data accurately
• An Enhanced DBS (provided for you as part of the probation process)

Contact info

Registered Office Address:

Dolby Medical Home
Respiratory Care Ltd
North Suite, Lomond Court,
Castle Business Park, Stirling,
FK9 4TU

Vivisol UK
Palladian, Manor Court,
Manor Royal,
Crawley,
RH10 9PY