Service Advisor

Listers; Shirley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive retailer in the UK seeks a passionate Service Advisor to join its growing dealership in Shirley. The role involves ensuring high levels of customer satisfaction, booking vehicles for service, and liaising with the workshop team. Candidates should ideally have customer service experience and excellent organizational skills. The position offers competitive salary with OTE of £36,000, alongside generous holiday and employee benefits.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers, restaurants, cinemas & holidays

Free Parking / On-site Parking

Company Events

Qualifications

• Previous experience in a customer service role, ideally working to sales objectives.
• Passion to deliver excellent customer service.
• Good organization and administrative skills.

Responsibilities

• Ensure high levels of customer satisfaction in a busy environment.
• Book customer vehicles for maintenance and repairs.
• Update customers on the progress of their vehicle.

Skills

Customer service experience

Organizational skills

Ability to build rapport

Job description

Job Introduction

At Honda & Omoda|Jaecoo Solihull, we are celebrating a thrilling chapter following our successful UK launch. We want passionate, driven individuals to be part of our journey!

Following continued growth since opening our Omoda|Jaecoo dealership on site in 2024, we are recruiting for a Service Advisor to join the team.

The hours of work are Monday - Friday, 08:00 - 18:00 (operating on a rota of 8am to 5pm & 9am to 6pm) as well as working Saturdays 8:30am to 1pm on a 1 / 3 rota basis.

Salaries include basic salary plus a monthly bonus, with an OTE of £36,000.

Our purpose-built dealership offers an inspiring environment to thrive and grow, backed by rapid expansion and a record-breaking September that highlights our momentum.

If you’re motivated, enthusiastic, and eager to excel in a dynamic, fast‑paced setting, we want to hear from you. Join us and be part of a bold, innovative brand making waves in the automotive industry!

Role and Responsibilities

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets, and up‑selling our full range of services.

• Booking customer vehicles for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, authorising additional work, and making follow‑up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.

About you

• You have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
• You are a well‑presented individual with a desire, attitude and character to succeed.
• You have previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
• You have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred but not essential; full training will be provided.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits
• Discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In‑house, manufacturer & professional qualifications
• Free Parking / On‑site Parking
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family‑owned motor retailer groups in the UK. There’s a reason why this is the case – actually there are over two and a half thousand reasons, our team. Since the very beginning, our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be, so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.