Homestay Accommodation Manager

EF Education First; Torquay; On-site; GBP 29,000 - 31,000; Full time

Job summary

A global leader in education in Torquay is seeking a Homestay Accommodation Manager to oversee accommodation operations at the EF International Language Campus. This role involves managing a dedicated team and ensuring every student enjoys a home-like experience. The ideal candidate will have strong leadership skills and a background in customer service, combined with the ability to manage challenging targets in a busy environment. Competitive salary and benefits offered.

Benefits

Private health insurance

Professional development sessions

Employee Assistance Programme

Regular social events

Qualifications

• Proven leadership skills and ability to meet KPIs.
• Motivated by challenging targets and busy environments.
• Able to handle difficult situations calmly.

Responsibilities

• Manage recruitment and monitoring of accommodation.
• Lead a team of homestay coordinators.
• Ensure student queries regarding accommodation are handled.

Skills

Team management experience

Strong customer service skills

Sales orientation

IT proficiency

Job description

Homestay Accommodation Manager

Location: EF International Language Campus, Torquay

Start Date: 17th of November 2025

Full-time Contract

£29,000 - £31,000 per annum

EF Education First is seeking a proactive and service-oriented Homestay Accommodation Manager to lead our accommodation operations at the EF Torquay International Language Campus.

In this pivotal role, you’ll oversee our homestay and private accommodation network, ensuring every student enjoys a true “home away from home” experience. You’ll manage and inspire a dedicated team, strengthen relationships with hosts and suppliers, and drive continuous improvements in quality, customer satisfaction, and operational efficiency. You will manage all aspects of our homestay programme including creating and implementing recruitment plans and marketing campaigns, analysing data to maximise ROI, onboarding & coaching of recruiters, telemarketing and database optimisation and providing service to our students & community of hosts. This is an exciting opportunity to make a real impact on the student experience while developing your leadership, communication, and entrepreneurial skills within an international business environment.

Careers at EF | Open the world with us

At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

Responsibilities

• Manages recruitment, re-registration & monitoring of suitable homestay & private home accommodation
• Manages a team of full time and part time homestay coordinators, recruiters and visitors
• Supervises the team to ensure their targets are met, provides guidance to the team and makes sure that daily, weekly and quarterly deadlines are met
• Manages Lead generation - Identify potential new opportunities and recruitment channels
• Ensures students are allocated to appropriate accommodation within EFGold Standards and in accordance with EF Torquay’s safeguarding policy for under 18’s
• Ensures student queries regarding accommodation are handled and logged appropriately with regard for excellent customer service
• Monitors student evaluation of accommodation and responds to comments and complaints to ensure a satisfactory resolution
• Liaises with finance department to ensure prompt and accurate payment to accommodation providers

Requirements

• Team management experience and proven leadership skills
• Ability to ensure your personal & team’s KPIs are met
• Motivated by working with challenging targets
• Sales orientated
• Strong customer service skills
• Confident with IT & different systems
• A flexible approach to work and hours of work
• Highly organised with attention to details
• Ability to handle difficult situations with ease & remain calm & positive under pressure
• Enjoys working in busy & varied environment
• All offers are subject to a clear background check & 2 references
• Right to work in the UK at commencement of employment

Why you’ll enjoy working with EF

• Join a global leader in international education with over 60 years of impact
• Work in a vibrant, multicultural environment that celebrates innovation, collaboration, and academic excellence
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Global career opportunities
• Regular social events
• Employee Assistance Programme
• Private health insurance
• Professional development sessions for managers

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1