Homeownership / Leasehold Assistant (Temp : Epsom, Surrey)

Adecco; Epsom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A prominent recruitment agency is seeking a Homeownership Assistant to support housing management services in Epsom. Ideal for junior housing professionals, this role combines in-office and remote work. The assistant will handle leaseholder queries, maintain administration, and assist with service charges. Strong customer service skills are essential. This is a full-time, temporary position for 3 months.

Qualifications

• Experience in housing management or similar roles is desirable.
• Ability to manage administrative processes effectively.
• Willingness to learn about leasehold services.

Responsibilities

• Support the Homeownership Manager in providing housing management services.
• Process leasehold enquiries and maintain administration systems.
• Act as the first point of contact for leaseholders and shared owners.
• Assist in setting service charges and recovering rents.

Skills

Strong customer service skills

Excellent communication skills

Ability to handle queries

Job description

A fantastic opportunity has emerged for a Homeownership Assistant to join one of Adecco's most improved public sector housing clients in a full time (35 hours per week, Monday to Friday), temporary role for the next 3 months (The permanent salary would be £29, per annum).

Based in Epsom in Surrey for 2 days each week (3 days working from home after the induction period), this role would be ideal for a junior housing professional who is keen to progress their career within housing and learn all about leasehold services etc.

In this role you will be required to support the Homeownership Manager and team to provide a professional housing management service to the Group's expanding leasehold portfolio ensuring obligations of the leases and the statutory obligations of the applicable Acts are met. You will also need to deal with associated issues with leaseholders as detailed below :

• Provide and maintain an effective administration system within the Homeownership Team, responsible for updating processes, standard letters and ensuring the Group's leasehold policies and procedures are adhered to.
• Process and respond to leasehold enquiries from solicitors and leaseholders, including Notices of Assignment and / or Charge, consents for alterations and sub-letting requests, making all the necessary changes to the housing databases and files.
• Be the first point of contact for shared owners, leaseholders and freeholders, advising and dealing with queries regarding the leasehold housing / estate management service. Ensuring appropriate staff and third parties are involved as appropriate and escalating to the Homeownership Manager as required.
• Support the Homeownership Manager with the setting of service charges, the administration process for collection and the recovery of rent and service charge arrears, ensuring legal obligations are met.
• Work with other departments, in particular with Finance, Asset Investment, Development and Contracts & Compliance in the consultation of leaseholders' preparation and administration of Section 20 notices, sinking funds, ground rents, service charge budgets and accounts.
• Work with Asset Investment and Contracts & Compliance teams to ensure stock condition surveys and planned & reactive works are carried out in accordance with lease requirements.
• Maintain and manage keys and key records for the leasehold and shared ownership portfolio.
• Liaise with the Group's different departments as required in relation to building insurance claims from leaseholders.
• Be aware of and promote best practice in leasehold management.
• Deal with Complaints in line with the Group's policy.

Strong customer service skills (both in person as well as via email and telephone) is absolutely key for this role. Applicants with a leasehold / homeownership background would be ideal, but this is not essential.

Only applicants who feel they meet the above criteria and can interview in week commencing Monday 30th September need apply.

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