Homeownership Coordinator

Home Group; United Kingdom; Remote; GBP 27,000 - 43,000; Full time

Job summary

A leading housing organization in the UK is seeking a dedicated Homeownership Coordinator. The role involves managing Homeownership services, ensuring compliance with legislation, and delivering exceptional customer satisfaction. Candidates should possess strong organizational and communication skills, along with experience in handling complex legal issues. The position is home-based with occasional travel. This role offers a competitive salary and a variety of employee benefits.

Benefits

34 days leave increasing to 39

Health cash plan

Over 800 high street discounts

Pension scheme with life insurance

Qualifications

• Experience dealing with complex legal issues and relevant legislation.
• Ability to handle challenging customer situations professionally.
• Background in Homeownership or service charge management.

Responsibilities

• Drive customer satisfaction through exceptional services.
• Manage Homeownership funds and service charges accurately.
• Engage stakeholders and attend regional meetings.

Skills

Customer service skills

Organisational skills

Communication skills

Financial data analysis

Stakeholder engagement

Education

AAT qualification or IRPM membership

Job description

Overview

Salary £27,574 to £42,773 per annum, depending on skills and experience

Permanent, Full time (37.5 hpw)

South (Home Based)

Home a place where you belong

Are you a dynamic, customer focussed housing specialist looking for a new challenge in an exciting organisation? We’re looking for a Homeownership Coordinator committed to delivering a consistent and professional Homeownership service aligned with legislation, Home Group policy and our Customer Promise. A key partner to our Operations, you’ll collaborate with various teams including Maintenance, Sales, Development and Legal and manage various home ownership tenures including Right to Buy, Retirement, Shared Ownership and more!

Responsibilities

• Engage actively in driving customer satisfaction to new heights by delivering exceptional and evolving services.
• Manage Homeownership funds meticulously, ensuring service charges are calculated accurately, in line with statutory requirements and our policies.
• Be on the move to engage stakeholders, attending regional and customer involvement meetings, enriching our community connections.
• Serve as the go-to expert for complex lease and account queries, facilitating seamless collaboration between legal, sales, maintenance, and development teams.
• Champion the Homeownership services within Home Group, influencing decisions and fostering cross-departmental collaboration to enhance operational effectiveness.

Qualifications

• Either an accountancy qualification (AAT) or membership in the Institute of Residential Property Managers (IRPM), or the drive to achieve one, showcasing your commitment to professional development.
• A wealth of experience dealing with complex legal issues, underpinned by a thorough understanding of relevant legislation and best practices, ensuring our services remain top-notch.
• Exceptional customer service skills, equipped to handle challenging situations with professionalism and grace.
• A background in a Homeownership/service charge environment, demonstrating your ability to engage effectively with Homeownership customers and understand their needs.
• Strong organisational and communication skills, enabling you to build robust stakeholder relationships and manage your tasks efficiently.
• Expertise in service charge management, backed by solid numeracy and financial data analysis skills, ensuring transparency and accountability in customer dealings.
• We’re a flexible organisation, you’ll manage your own diary, so if you need to nip out to walk the dog or do the school run, we’re ok with that!
• This is a home based role but occasional travel and regular office attendance is required.

What’s in it for you?

• 34 days leave (includes bank hols and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We’re Investors in People Platinum employer, a Great Place to Work and 10th Best place in the UK for Wellbeing
• Generous pension scheme with life insurance of 3x salary. Explore our full range of benefits on our website.