Homeowner Support Officer

Sovereign Housing Association Limited; Basingstoke; Hybrid; GBP 30,000; Full time

Job summary

A housing association is seeking a Homeownership Support Officer for a full-time role based in Basingstoke or Wembley. The successful candidate will provide customer-focused service to shared ownership, leasehold, and freehold clients. Key responsibilities include managing enquiries and collaborating with colleagues. The position offers a salary of circa £30,000 and flexible working arrangements.

Benefits

25 Days Holiday + Bank Holidays

3 additional Wellbeing days

Matched pension scheme

Options for private medical insurance

Wellbeing discounts

Qualifications

• Experience working in a customer service or housing-related environment.
• Ability to handle sensitive and complex customer issues with care.
• Ability to meet deadlines and manage multiple activities.

Responsibilities

• Support delivery of customer-focused service for shared ownership, leasehold, and freehold customers.
• Manage team inbox and ensure accurate triage of enquiries.
• Collaborate with internal colleagues and external partners.

Skills

Excellent administrative skills

Customer service skills

Strong communication skills

High attention to detail

Job description

We have an opportunity for a Homeownership Support Officer to join our team at SNG based in either Wembley or Basingstoke.

This is a permanent full time role where you'll combine office and home working to ensure a positive work/life balance.

The starting salary is circa £30,000 per year depending on your experience.

The Role

As a Homeownership Support Officer you'll support the delivery of a consistent, efficient and customer-focused service for our shared ownership, leasehold and freehold customers. You'll work collaboratively with internal colleagues and our external partners to ensure the effective management of customer enquiries and service requests.

You'll be managing the team inbox, ensuring accurate triage and routing of enquiries, and supporting the wider team to improve the outcomes for our customers.

Requirements

You will need excellent administrative and customer service skills with the ability to take responsibility for your own workload.

You'll also have an understanding of leasehold, freehold and shared ownership tenures.

• Experience of working in a customer service or housing-related environment
• The ability to handle sensitive and complex customer issues with care and professionalism
• The ability to meet deadlines and plan and deliver a range of different activities
• Strong communication skills
• A high level of attention to detail.

What we can offer you

As a member of the Leasehold and Homeownership Team you will be part of a friendly, dedicated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Benefits

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/adoption pay
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

About us

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 85,000 homes to over 200,000 customers and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.