Homeowner Coordinator

We build homes for sale or rent across the country; Manchester; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A leading housing association in the UK is seeking a Homeowner Coordinator in Manchester to provide excellent customer service and support case management. The ideal candidate will possess strong administrative skills, excellent customer service abilities, and proficiency in MS Office. This role offers a fixed-term contract with hybrid working options and a comprehensive benefits package including a competitive pension plan and generous leave.

Benefits

Excellent pension plan (up to 6% double contribution)

28 days Annual Leave rising to 31 days with length of service

Bank Holidays

Westfield Health Cash Plan

Non-contributory life assurance

Employee Assistance Programme

Qualifications

• Experience in housing or a property sales environment is desirable.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Deliver knowledgeable customer-first service to residents and new customers.
• Support with case management by keeping customers updated.
• Manage incoming enquiries via phone and email.
• Build strong relationships internally and externally.

Skills

Proven track record in an administrative environment

Excellent customer service skills

Strong organisational skills

Proficiency in MS Office

Excellent written and verbal communication skills

Collaboration and stakeholder management

Job description

Title

Homeowner Coordinator

Contract Type

12 months Fixed Term FT 35 hours

Salary

26296 per annum to 28982 per annum (Regional salary) dependant on experience

Reporting Office

Manchester Trafford

Persona

Agile Worker : 20% - 40% of contractual hours to be worked from reporting office (hybrid working)

Closing Date

30th October 2025

Interview Dates

7th November 2025

Benefits

• Excellent pension plan (up to 6% double contribution)
• 28 days Annual Leave rising to 31 days with length of service
• Bank Holidays
• Westfield Health Cash Plan
• Non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits
• Employee Assistance Programme
• and many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Homeownership Team at L'Q

We’re looking for a customer‑focused Homeowner Coordinator to support our Homeownership team with providing a wide range of services from assisting the Homeownership Officer with right to buy sales staircasing (purchasing further shares), home improvements, lease enquiries, completions and pre‑sale enquiries.

In this fast‑paced role you’ll assist Officers and Management with varied tasks ensuring smooth case progression and excellent customer communication. You’ll need strong administration and organisational skills, a proactive attitude and the ability to manage multiple priorities. Experience in housing or a property sales environment is desirable.

If this sounds like you we would love for you to apply!

Your impact in the role

• Deliver knowledgeable customer‑first service to residents, new customers, third parties and colleagues
• Support with case management by keeping customers and third parties up to date and assisting in progression of cases through fact‑finding processes including sourcing and supplying information or documents
• Manage incoming enquiries via phone and email, updating customer records accurately
• Build strong relationships internally and externally to ensure timely delivery of services

What you'll bring

• Proven track record in an administrative environment with the ability to manage office processes in a fast‑paced target‑driven setting
• Excellent customer service skills and a passion for providing exceptional customer service
• Strong organisational skills with keen attention to detail and ability to meet deadlines
• Proficiency in MS Office with accurate data entry skills and ability to use business systems and office applications
• Excellent written and verbal communication skills
• Demonstrable collaboration and stakeholder management skills

If you require any reasonable adjustments at any stage during this process including application stage please email

About L'Q

We’re one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties home and we’re proud to serve diverse communities across London, the South East and North West of England.

At L'Q people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L'Q.

L'Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L'Q sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.

Click here to find out more about L'Q and why you should join us!