Homeowner Account Manager - Cornwall

The Travel Chapter Ltd; Fowey; Remote; GBP 27,000 - 32,000; Full time

Job summary

A leading holiday home management company is seeking a Homeowner Account Manager based in Fowey, UK. This role involves managing a portfolio of holiday properties, enhancing bookings, and maintaining strong relationships with property owners. The ideal candidate will have great communication skills, a proactive approach to problem-solving, and a full driving license. The company offers competitive salaries and various benefits, promoting a supportive and inclusive workplace.

Benefits

25 days’ paid holidays plus bank holidays

£500 paid towards a holiday of your choice

A paid day to volunteer

Friends and family discount scheme

Life assurance

Social clubs and exciting events

Qualifications

• Ideally, candidates should have customer service skills and account management experience.
• Results-driven with motivation to exceed targets is essential.
• Full driving licence is essential.

Responsibilities

• Manage a portfolio of around 150-200 properties.
• Increase bookings and revenue for managed properties.
• Communicate effectively with property owners.

Skills

Customer service skills

Account management experience

Outstanding communication skills

IT skills

Proactive problem solving

Excellent time management

Job description

Employment type: Permanent

Work hours: 37.5 hours per week, Monday-Friday with occasional weekend work

Location: Home-based. Covering the South East Cornwall area

Salary: £27,000 salary, company bonus scheme and company car

What will I be doing?

As our Homeowner Account Manager, you will be the business’s main contact for owners of holiday properties that we market, managing a portfolio of around 150-200 properties located in your local region. This is a data-led, account relationship role with the core objectives of increasing bookings and revenue, maintaining quality relationships, and improving the quality of our portfolio.

As part of your everyday role, you’re likely to be involved in the following:

• Increasing the number of bookings and revenue for each of your properties
• Ensuring each property in your portfolio is shown in its best possible light on our website while being a true and fair representation of the property
• Analysing ongoing booking performance, and adjusting pricing strategies accordingly
• Communicating confidently and effectively with owners on holiday letting aspects, including recommendations to owners on upgrading and updating properties
• Organising regular owner communications, visits, and contact days
• Resolving challenges and difficult situations confidently. Identifying properties not meeting quality requirements and recommending actions
• Working closely with the New Business, Customer Service and Managed Services teams

What are we looking for?

We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below, please get in touch - you could be exactly what we need!

Ideally, we’re looking for:

• Customer service skills and account management experience
• Results-driven and motivated to exceed targets
• Outstanding communication and influencing skills
• Good IT, numeracy and literacy skills
• Property knowledge and good geographical knowledge of the area you are aligned to
• Proactive problem solver and able to work on your own initiative
• Excellent time management
• Full driving licence - essential

What's in it for you?

We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:

These include:

• 25 days’ paid holidays plus bank holidays
• A special day off for your or a loved one’s birthday
• £500 paid towards a holiday of your choice
• A paid day to volunteer with a charity close to your heart
• A friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
• Exciting social events, including our famous Christmas parties!

Who are we?

We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.

Highlighted by our place on the Sunday Times Best Places to Work 2024 list, the people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.

We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.

Diversity is key to our success and work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.