Homemoves and Retentions Advisor

Utility Warehouse; Greater London; Remote; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Annual bonus

33 days holiday incl Bank Holidays

Pension scheme

Life assurance

Employee Assistance Programme

Free virtual GP

Job summary

Utility Warehouse is seeking a customer advisor to handle inbound calls with a focus on sales and service. You’ll need to be a people person with strong listening skills and the ability to meet targets while building lasting customer relationships.

Working 38.5 hours across Monday to Saturday, remote role with occasional Saturdays. You’ll receive a base salary of £26,850 plus commission, a comprehensive induction, and a range of benefits including a pension and life assurance.

Qualifications

• Excellent sales and customer service skills.
• Ability to meet targets and KPIs.
• Strong communication and listening skills.

Responsibilities

• Handle inbound calls from customers to upsell and support.
• Meet call handling KPIs and sales targets.
• Participate in training and team huddles.

Skills

Sales

Customer service

Active listening

Relationship building

Target driven

Communication

Job description

Salary: £26,850 plus commission
Hours: 38.5 hours, 5 days a week across Monday to Saturdays 8.15am to 5.45pm. You'll work roughly 1 in 2 or 1 in 3 Saturdays.
Start date:16th November
Location: Remote

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!
We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on…

Job Description

We put people first. It’s all about you.

You’ll need to be a people person, with great sales and service skills. Active listening and understanding the customers needs are key in this role so that an appropriate product can be offered to the customer.

• You’ll need resilient and to be persuasive
• A 'can do’ attitude and motivated to improve yourself
• Able to meet targets
• Excellent relationship building skills

We work together. Your team and the people you will work with…

This team manages inbound calls from:

• Existing UW Customers (owners & tenants) moving out and looking to either close account or transfer over services
• Landlords looking to close UW account in their name due to new tenants / sold property
• New Occupiers (tenants & owners) who move into a UW supplied property
• Existing UW Customers looking to cancel services or close their account

We deliver progress. What to expect through the day as an Advisor:

• Meet call handling KPIs such as a minimum of 5 calls per hour and 90% adherence
• Hitting sales targets such as New Occupier Move In or Retention conversion %
• Going through your outstanding tasks and call backs
• Attend training and upskilling sessions
• Team huddles

Additional Information

So why pick UW?
We’ve got big ambitions, so there’s going to be plenty of challenges. There are also a lot of benefits:

• Annual performance based bonus
• 33 days holiday inclusive of Bank Holidays (Bank holidays open 10am to 4pm)
• A full induction and equipment provided with all costs covered by UW
• Discount on our services
• A matched contribution pension scheme and life assurance up to 4x your salary.
• Employee Assistance Programme including free counselling and legal advice
• Free virtual GP service plus discounts on healthcare and medical cash plans
• Enhanced family-friendly policies, designed to help you and your family thrive.
• Lots of opportunities to have fun with your team throughout the year, virtually and in person. You can also join our Belonging groups and help UW shape an even more inclusive future.
• Ongoing learning, development and training to ensure you thrive in your role

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation.Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.