Homelessness Prevention Officer

Caerphilly County Borough Council; Hengoed; On-site; GBP 28,000 - 32,000; Full time

Job summary

A local government organization in Hengoed is seeking a Homelessness Prevention Officer to join their Housing Solutions team. The role focuses on managing a case load and providing practical advice for sustainable housing solutions. The ideal candidate will have a passion for homelessness and housing, along with relevant qualifications. This position offers a salary range of £28,598 - £31,022 and includes benefits such as the Local Government Pension Scheme and training opportunities.

Benefits

Local Government Pension Scheme

Agile working patterns

Staff discount schemes

Qualifications

• Relevant Level 2 qualification on the Credit and Qualifications Framework for Wales.
• Proven experience of working in a busy office environment involving direct contact with the public.
• A working knowledge of the local housing market and private rented sector.

Responsibilities

• Provide a first response service to all phone enquiries and visitors regarding homelessness situations.
• Offer practical advice on seeking a sustainable housing solution.
• Manage a case load to support prevention outcomes.

Skills

Working knowledge of the local housing market

Experience with public contact

Solutions focused mindset

Education

Level 2 qualification (e.g., NVQ2 Administration, GCSEs Grade A*-C)

Job description

We are recruiting a Homelessness Prevention Officer at Caerphilly County Borough Council.

Working hours: 37
Contract Type: Full Time, Fixed Term until December 2027
Location: Ty Penallta

Team: Housing Solutions - Housing Advice Centre

This position offers an excellent opportunity to become part of our team and provide support across the organization.

We pay an attractive salary of £28,598 - £31,022 and offer access to training and development opportunities.

An exciting opportunity has arisen to join the team in the role of Homelessness Prevention Officer.

We are seeking someone who is passionate about homelessness and housing and can manage a case load. You will be solutions focused to support us in achieving prevention outcomes.

The post holder will provide a first response service to all phone enquiries and visitors to the Housing Advice Centre in relation to their actual or potential homelessness situation. You will provide practical advice on seeking a sustainable housing solution through the assessment of the client’s homelessness (actual or threatened) status.

Qualifications

• A relevant Level 2 qualification on the Credit and Qualifications Framework for Wales, for example, NVQ2 Administration, GCSEs Grade A*-C.
• A working knowledge of the local housing market, the private rented sector and the standards of private rented accommodation.
• Proven experience of working in a busy office environment involving direct contact with the public.

We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.

To view the Job Description and Person Specification please select the relevant attachment from the attachments list.

After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Sadie O’Connor on 01443 873552 or email [e-mail].