Homelessness Prevention Officer

New Forest District Council; Aldershot; On-site; GBP 31,000 - 35,000; Full time

Job summary

A local government organization is seeking a dedicated individual to join their Prevention Team as a Housing Support Officer. This full-time role involves gathering housing information, determining next steps to prevent homelessness, and liaising with landlords and partner agencies. Ideal candidates will possess excellent investigative skills, the ability to establish trust with clients, and a passion for supporting vulnerable individuals. Attractive benefits include a competitive salary and annual leave, along with employee discounts and pension options.

Benefits

Competitive Salary (£31,161 - £34,654)

24 - 27 days annual leave plus bank holidays

Employee discounts at various retailers

Cycle to Work scheme

Local Government Pension Scheme

Employee Assistance Programme

Qualifications

• Experience in supporting vulnerable people is an advantage.
• Strong capacity to manage competing demands and priorities.
• Motivation to help clients prevent homelessness.

Responsibilities

• Gather information on client’s housing situation and record it.
• Determine next steps to secure accommodation to prevent homelessness.
• Liaise with landlords and partner agencies to resolve cases.
• Establish trust with clients and manage stressful situations.

Skills

Investigative skills

Ability to build relationships

Problem-solving skills

Ability to manage pressure

Initiative

Job description

Are you experienced in supporting vulnerable people to achieve secure or sustain accommodation?

We are looking for a dedicated, dynamic, positive and forward‑thinking individual to provide effective and creative ideas to prevent their clients from being homeless and going into emergency accommodation.

Do you have excellent investigative skills?

Your role will be to gather information on client’s housing situation, record it, and determine next steps to secure accommodation which you will help the client to prevent their homelessness. Using your initiative, you will have the opportunity to resolve the case where possible, liaising with landlords and partner agencies.

Can you quickly establish positive and trusting relationships with customers?

You don’t necessarily need homelessness experience, but we are looking for that one person who is both positive and confident: providing effective and reassuring responses to new customers requiring homelessness assistance.

Do you revel in managing pressure situation and demands from customers?

We are looking for you to make quick wins where you can and maximise your time with clients.

This is a demanding role, and you will be the first port of call for many of our customers. It is important you can comfortably juggle competing demands and priorities.

Do you have the passion and dedication to provide help to homeless clients?

We are looking for that one person to demonstrate initiative to apply problem solving to the issues faced by clients and the skills to engage with partner agencies to get the best outcomes for our clients.

This is a full time position where you will be based in the ‘Prevention Team’ which is part of the wider Homelessness Team. The Prevention Team consists of 2 other Prevention Officers, Team Leader and 4 Prevention Support Workers.

Responsibilities

• Gather information on client’s housing situation and record it.
• Determine next steps to secure accommodation to prevent homelessness.
• Resolve cases where possible, liaising with landlords and partner agencies.
• Establish positive and trusting relationships with customers.
• Manage pressured situations and demands from customers.
• Maximise time with clients and make quick wins.
• Juggle competing demands and priorities as the first port of call.
• Apply problem solving to issues faced by clients and engage with partner agencies for optimal outcomes.

Benefits

• £31,161 - £34,654 per annum – Up to £39,469 - Career Grade
• 24 - 27 days annual leave plus bank holidays
• Wide range of employee discounts at high street retailers, including supermarkets, stores and restaurants
• A Cycle to Work scheme which could save you around 40 percent on cycles and accessories
• Local Government Pension Scheme and AVC provision
• Employee Assistance Programme (free 24 hour legal, financial and personal advice for employees)

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To view full details of what you can expect from working for NFDC and to view the full job description, please click on the candidate pack attached.

Please note this role requires an Enhanced DBS check to be completed.

If you are interested in this position and meet the criteria, we would be very happy to hear from you. For more information and an informal chat about the role please contact Victoria Gibbs at 02380 285246 or email [e-mail].

Closing date: 11pm 27th December 2025

Interview Date: Wednesday 7th January 2026