Homeless & Housing Solutions Advisor - Council

Spinwell Global; Redditch; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading recruitment agency is seeking a Homeless & Housing Solutions Advisor in Redditch. The role focuses on providing crucial advice services for homelessness prevention and requires at least 3 years of relevant experience. The ideal candidate will possess strong customer service skills, knowledge of legislation, and the ability to handle complex situations. The position offers a hybrid working model, requiring two days onsite per week.

Qualifications

• At least 3 years experience in a homelessness or housing options service.
• Knowledge of legislation related to homelessness and housing.
• Experience in providing high-quality customer service.

Responsibilities

• Provide a customer-facing advice service focused on homelessness prevention.
• Support operational managers in delivering housing solutions.
• Ensure compliance with legal obligations in housing advice services.

Skills

Experience in homelessness

Customer service skills

Knowledge of housing legislation

Problem solving

Experience with IT systems

Education

GCSEs or equivalent including English and Maths

Job description

Role: Homeless & Housing Solutions Advisor REF 1624823
Contract Length: 3 months
Location: Hybrid/Redditch – 2 days per week onsite
IR35: Inside
Pay Rate to Intermediary: £22.11 per hour

Spinwell is recruiting for a Homeless & Housing Solutions Advisor for an excellent opportunity within the public sector.

RESPONSIBILITIES OF THE HOMELESS & HOUSING SOLUTIONS ADVISOR

• Provide a professional and compliant, customer facing Homelessness and Housing Solutions Advice Service firmly focussed on the prevention and relief of homelessness
• Support all officers, systems, and processes in operating the Homelessness and Housing Solutions and Voids, Allocations & Lettings teams
• To be responsible and accountable for the Local Authorities operations in accordance with its legal obligations to provide professional housing and homelessness advice services in accordance with: Part VI & VII Housing Act 1996 (as amended); Homelessness Reduction Act 2017; Welfare Reform, Safeguarding and the Children’s Act.
• Support the strategic and operational managers in delivering the vision, strategies and initiatives for the Homelessness and Housing Solutions Team and the wider Housing Service of which you are an integral part.

SKILLS/EXPERIENCE OF THE HOMELESS & HOUSING SOLUTIONS ADVISOR

• GCSEs or equivalent including English, Maths and or a second language at Grade A-C
• At least 3 years demonstrable experience working in a homelessness, housing options or other relevant customer advice service
• Knowledge of legislation, regulation, and policy in relation to the provision of the service
• Experience of providing professional high-quality customer services to customers often with multiple complex issues and who may be in highly emotive situations
• Experience of assessing and meeting people’s needs and requirements and managing expectations
• Experience of problem solving through collaboration and partnership working that has achieved excellent outcomes
• Experience of call handling and operating specialist IT systems
• Administrative and assistive experience

If you are a Homeless & Housing Solutions Advisor, apply now or send your CV to Spinwell!

We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.

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