Homeless Housing Coordinator (SO2)

Enfield Council; Enfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government authority is seeking a Homeless Housing Coordinator to provide specialist casework and expert advice to prevent homelessness. The successful candidate will work closely with partners to improve housing sustainment and must possess significant knowledge of welfare and housing policies. Essential skills include delivering high customer service levels and effective communication with stakeholders. This position requires a high level of education or equivalent experience.

Qualifications

• Experience in working collaboratively to improve outcomes for homeless individuals.
• Knowledge of safeguarding vulnerable adults and children.

Responsibilities

• Provide expert advice to prevent homelessness.
• Work closely with partners to improve housing sustainment.

Skills

Significant experience of providing specialist homelessness casework

Ability to deliver high levels of customer service

Knowledge of welfare and homelessness policy

Ability to communicate with a range of stakeholders

Education

High level of education or equivalent experience

Job description

Job Category : Housing

Location : Edmonton Green Library, Enfield Council

Hours Per Week : 35.00

Start Date : Immediate Start

Start Time : 09 : 00

End Time : 17 : 00

Salary : £22.55

The Families & Singles Service was established to help applicants who are threatened with homelessness or homeless to sustain their present accommodation or move into suitable private rented accommodation. The Families & Singles Service will also work collaboratively with partners to improve resilience and housing sustainment, under Enfield’s Early Help strategy.

The Homeless Families & Singles team will provide expert advice, work closely and collaboratively with partners to prevent, or delay homelessness wherever possible, to stop people ending up in our temporary accommodation or on the streets.

The Homeless Housing Coordinator will sit within the Families Team, working closely within the courts, solicitors, and Enfield’s legal department to prevent homelessness.

You must have expert knowledge of welfare, homelessness reduction act, housing and homelessness policy and case law, legislation and practice, Courts, possession orders & evictions as well as specialist knowledge on homelessness decision making. You should also have knowledge of safeguarding vulnerable adults and children.

Experience, Skills, Knowledge & Abilities

Essential experience, skills and knowledge

• Significant experience of providing specialist homelessness casework to homeless applicants that may have complex needs
• Significant experience of working collaboratively to improve outcomes for homeless that may have complex needs
• Ability and experience to consistently deliver high levels of customer service to homeless applicants that may have complex needs
• Ability and experience of ensuring all aspects of casework is carried out in accordance with legislation, strategies policies and initiatives set out at the national, regional and local level
• Detailed knowledge and experience of attending court and presenting cases in defence or challenge of decisions reached by the council
• Ability and experience of consistently achieving performance objectives in the provision of specialist homelessness casework
• Ability to contribute to the identification, dissemination and embedding of existing and emerging best practice within the team, and across the wider Housing Advisory Service
• Ability to effectively communicate with a range of stakeholders, including applicants, members, partners, and so on
• Significant knowledge of welfare, homelessness and housing policy, strategies, legislation, and case law, and its implementation within a statutory homelessness service

Competencies

• Customer focus
• Deliver service performance
• Focus on continuous improvement
• Political awareness and context

Qualifications & Professional registration criteria

• High level of education or equivalent demonstratable experience
• Evidence of Continuous Professional Development

Special requirements

• Ability to positively contribute to the transformation of large organisations, services and teams