Homeless Casework Support Officer

Carrington West; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A central London local authority is looking for a Homeless Casework Support Officer to provide vital support to caseworkers. This role involves liaising with various stakeholders, managing case information, and ensuring compliance with data protection. Ideal candidates will have experience in homelessness services and excellent communication skills. This position plays a key role in helping vulnerable residents navigate their housing situations.

Qualifications

• Experience working in or alongside homelessness or housing services.
• Previous customer service or case management experience in a fast-paced environment.
• Strong written and numerical skills, with attention to detail.

Responsibilities

• Liaise with staff and service users to ensure effective case progression.
• Accurately record and update case information.
• Manage queries and workstreams keeping stakeholders informed.

Skills

Experience in homelessness or housing services

Customer service experience

Strong written skills

Empathetic communication

Organizational skills

Ability to work under pressure

Job description

Overview

We are working with a busy central London local authority to recruit a Homeless Casework Support Officer. This is a key role within the Homeless Services team, providing essential support to caseworkers and ensuring the smooth operation of case management processes. You will join a service dedicated to helping vulnerable residents navigate complex housing situations, where your organisation, communication skills, and empathy will make a real difference in people’s lives.

Responsibilities

• Liaise with staff, service users, and partner agencies via email and telephone to ensure timely responses and effective case progression.
• Accurately record and update case information across systems and spreadsheets, maintaining compliance with data protection requirements.
• Proactively manage queries and workstreams through to resolution, keeping both colleagues and service users informed.
• Communicate clearly and empathetically with residents, particularly those in challenging or sensitive situations.
• Draft professional correspondence, compile reports, and ensure that all documentation is clear, accurate, and compliant.
• Provide day-to-day operational support to caseworkers, enabling them to focus on complex decision-making and frontline interventions.

Key Requirements

• Experience working in or alongside homelessness or housing services.
• Previous customer service or case management experience in a fast-paced environment.
• Strong written and numerical skills, with attention to detail and accuracy.
• Confident and empathetic telephone manner, able to engage with residents in distress.
• Organised and proactive, with the ability to manage workload effectively under pressure.
• Comfortable working both independently and collaboratively within a team.

What you need to do now

If you are interested in this role and meet the criteria above, please send us your application today by clicking APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you\'re currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West. By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us