Homecare Account Executive

Alliance Healthcare; Northampton; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

A leading healthcare services provider is seeking a Homecare Account Executive in Northampton to manage NHS accounts and ensure service growth. You will maintain engagement, streamline support, and foster relationships with NHS Trusts while working in a hybrid model. Excellent communication and organisational skills are essential. This role offers an opportunity to contribute to business growth by identifying new service offerings.

Qualifications

• Self-motivated with the ability to manage own workload.
• Ability to communicate complex messages to various levels of stakeholders.
• Experience working across multiple levels of an organisation.
• Strong planning, organisation and time management.
• Self-motivated with the ability to manage own workload.
• Ability to work under pressure and meet tight deadlines.
• Ability to communicate complex messages to various levels of stakeholders.
• Experience working across multiple levels of an organisation.
• Attention to detail and business due diligence.
• Understanding of Clinical Homecare and NHS procurement (desirable).

Responsibilities

• Manage tier two accounts to maintain engagement and support.
• Maintain accounts at current potential, enabling focus on growth.
• Serve as a pivotal contact for NHS Trust homecare teams.
• Operational Efficiency and Query Management — address queries promptly, streamline workflows, and reduce administrative burden.

Skills

Excellent verbal and written communication skills

Proficient in MS Office applications

Successful track record in customer relationship management

Strong planning, organisation and time management

Ability to work under pressure and meet tight deadlines

Attention to detail and business due diligence

Working under pressure

Stakeholder communication

Cross-level collaboration

Attention to detail

Clinical Homecare knowledge

NHS procurement knowledge

Tools

CRM software

Job description

Overview

Join to apply for the Homecare Account Executive role at Alliance Healthcare.

This role supports Alcura, a Cencora business offering pharma and patient support services in Europe. The Homecare Account Executive will build and maintain partnerships with NHS key account contacts and manage an account portfolio consisting of NHS Trusts with established services and accounts with potential growth. The role aims to ensure homecare services meet customer and patient needs and to identify opportunities to sell in new services aligned with company objectives, contributing to business growth.

Key Responsibilities

• Account Management: Tier Two Accounts — manage tier two accounts to maintain engagement, communicate new service offerings, and support without direct field involvement.
• Accounts at Service Capacity — maintain accounts at or near current potential, enabling field teams to focus on growth opportunities.
• NHS Relationship Building — serve as a pivotal contact for NHS Trust homecare and clinical teams to foster trust and engagement, supporting service growth and smooth transition to field-based management.
• Operational Efficiency and Query Management — address queries promptly, streamline workflows, and ensure equitable support across regions to reduce administrative burden and enhance account experience.

Strategic Benefits

• Increased NHS Trust engagement through service reviews and stronger relationships.
• Optimised resource allocation by segmenting account responsibilities between desk-based and field-based teams.
• Improved regional coverage ensuring attention to all accounts for business growth.
• Increased operational efficiency via proactive account engagement and streamlined query management.

Knowledge, Skills and Experience

• Excellent verbal and written communication skills
• Proficient in MS Office applications
• Successful track record in customer relationship management
• Strong planning, organisation and time management
• Self-motivated with the ability to manage own workload
• Ability to work under pressure and meet tight deadlines
• Ability to communicate complex messages to various levels of stakeholders
• Experience working across multiple levels of an organisation
• Attention to detail and business due diligence
• Understanding of Clinical Homecare and/or Manufacturer partners (desirable)
• Understanding of NHS procurement and homecare processes (desirable)

This is a hybrid role with expected attendance at the Northampton office 1-2 times per week.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. Eligibility and effective dates may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Alliance Healthcare Management Services Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process. To request an accommodation, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.