Homebuyer Care Champion - Customer Experience Lead

Elvet Recruitment; Shap; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Customer Care Advisor in the Cumbria region to deliver exceptional customer service and support homebuyers from reservation to aftercare. Responsibilities include championing the customer journey and managing regional customer complaints. Candidates should have excellent relationship management skills, strong communication abilities, and ideally experience in the property or construction sector. This permanent position offers development opportunities and various benefits including a company pension and private medical insurance.

Benefits

Discretionary bonus scheme

Holiday buy-back scheme

Company pension

Private medical insurance

Health and wellbeing support

Life assurance

Employee share purchase plan

High street and retail discounts

Clear routes for career progression

Qualifications

• Excellent customer relationship management skills in both online and face-to-face contexts.
• Strong written and verbal communication skills, focusing on exceptional service delivery.
• Experience in a customer service role, ideally within the property or construction sector.

Responsibilities

• Championing the customer journey to support the client’s drive for 5-star service.
• Managing and administering regional customer complaints efficiently.
• Answering inbound customer calls and ensuring enquiries are responded to promptly.

Skills

Excellent customer relationship management skills

Strong written and verbal communication

IT literate, especially with Microsoft Office

Experience in customer service

Strong teamworking and interpersonal skills

Job description

A recruitment agency is seeking a Customer Care Advisor in the Cumbria region to deliver exceptional customer service and support homebuyers from reservation to aftercare. Responsibilities include championing the customer journey and managing regional customer complaints. Candidates should have excellent relationship management skills, strong communication abilities, and ideally experience in the property or construction sector. This permanent position offers development opportunities and various benefits including a company pension and private medical insurance.