Home Ownership Team Leader

Clarion Housing Group; Rochester; Hybrid; GBP 39,000 - 46,000; Part time

Job summary

A leading housing association is looking for a Team Leader to manage a high-performing team in customer service within homeownership. This part-time, hybrid role requires expertise in leasehold and asset management, alongside strong leadership skills. The successful candidate will ensure prompt handling of homeownership transactions and maintain effective communication with stakeholders. If you excel in fast-paced environments and have a passion for delivering great customer service, apply by 17th December 2025.

Qualifications

• Experience in Housing Associations or similar sectors.
• Strong understanding of leasehold account management.
• Ability to engage diverse stakeholders.

Responsibilities

• Lead a team of Home Ownership Specialists.
• Ensure quick and cost-effective case progress.
• Support Homeowners and handle transactions professionally.

Skills

Leadership

Customer service

Leasehold knowledge

Communication skills

Job description

Location: Hybrid/Reed House, Norwich

Salary: £39,110 - £45,643 per annum pro rata

Hours: Part-time 15 hours per week

Contract Type: Permanent

Job Overview

We’re seeking a dynamic and experienced Team Leader to lead a high‑performing team of Home Ownership Specialists and provide fast, efficient, and fully compliant services to Clarion customers. In this role, you’ll set the pace by providing clear direction, strategic planning, and confident leadership, ensuring that every case is handled with care, accuracy, and impact.

Responsibilities

As Team Leader, you’ll be the bridge between your team and a wide range of colleagues and partners, keeping communication smooth and making sure cases progress quickly and cost‑effectively. Your team will be champions for our Homeowners, listening to what they need, making sure they feel supported, and ensuring all leasehold and homeownership transactions are handled promptly and professionally.

To thrive in this role, you’ll bring solid leasehold knowledge, experience working in a regulated environment, and a confident, practical approach to making things happen.

Qualifications

We’re looking for a confident leader with experience in Housing Associations or similar sectors who combines strategic thinking with a strong customer focus. You should offer insight into the homeownership market, a solid understanding of leasehold account management, and a clear vision for creating value for both customers and the business. A positive, professional attitude is essential, particularly when guiding teams through change, along with excellent communication skills and the ability to engage diverse stakeholders.

If you are driven by a commitment to exceptional customer service and possess expertise in leasehold and asset management, we would love to hear from you.

Working Hours & Availability

You’ll be working Thursdays and Fridays as part of a job share, totalling 15 hours per week. You’ll have the flexibility to work from home, with one required day in the office each week.

Additional Information

If this sounds like an opportunity for you, please review the full role profile before applying – Home Ownership Team Leader.

Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle – dive in and find out more here.

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Closing Date: Wednesday 17th December 2025 at midnight

Interviews will be held at our Reed House office in Norwich on Tuesday 6th January 2026.

As part of the assessment process, candidates will be asked to prepare and deliver a presentation; details will be provided to you ahead of your interview.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

This vacancy may close without notice.