Home Ownership Team Lead - Part-time, Hybrid (Remote)

CLARION HOUSING GROUP LIMITED; Norwich; Hybrid; GBP 39,000 - 46,000; Part time

Job summary

A leading housing association in Norwich is seeking a dynamic Team Leader to guide a team of Home Ownership Specialists. This part-time role, requiring 15 hours per week, involves offering clear direction and strategic planning to ensure excellent customer service across leasehold transactions. The ideal candidate will offer strong knowledge in leasehold management and housing sectors, coupled with excellent leadership and stakeholder engagement skills. Flexible working arrangements allow for a home-office balance, with office presence required once a week.

Benefits

Flexible working arrangements

Commitment to diversity and inclusion

Qualifications

• Demonstrable experience in Housing Associations or similar sectors.
• Solid understanding of leasehold account management.
• Experience in a regulated environment.

Responsibilities

• Lead a team of Home Ownership Specialists.
• Ensure fast and compliant services to customers.
• Maintain communications between various colleagues and partners.
• Handle leasehold and homeownership transactions professionally.

Skills

Leadership skills

Customer focus

Knowledge of leasehold management

Stakeholder engagement

Job description

A leading housing association in Norwich is seeking a dynamic Team Leader to guide a team of Home Ownership Specialists. This part-time role, requiring 15 hours per week, involves offering clear direction and strategic planning to ensure excellent customer service across leasehold transactions. The ideal candidate will offer strong knowledge in leasehold management and housing sectors, coupled with excellent leadership and stakeholder engagement skills. Flexible working arrangements allow for a home-office balance, with office presence required once a week.