Home Investment Customer Liaison Officer

Platform Housing Group; Worcester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A housing support organization in the UK is seeking a Home Investment Customer Liaison Officer. You will support customers throughout their improvement works, acting as their main point of contact. Key responsibilities include providing information to clients, coordinating with contractors, and ensuring customer satisfaction post-works. The ideal candidate should possess knowledge in construction, strong communication skills, and a driving license for home visits. Benefits include generous leave, health cash plans, and a pension scheme.

Benefits

Up to 28 days annual leave

Family friendly policies

Medicash membership

Health Cash Plan

Pension contribution scheme

Learning and Development opportunities

Employee reward and recognition scheme

Qualifications

• Customer-facing experience, particularly with housing tenants.
• Ability to communicate effectively with contractors and consultants.
• Driving licence required for home visits.

Responsibilities

• Support customers throughout their improvement works.
• Provide information and encourage participation in the investment programme.
• Work with the delivery team to arrange survey appointments.
• Follow up with customers to ensure satisfaction post-works.
• Create resource materials to assist customers during retrofit.

Skills

Knowledge of construction and/or property management

Customer focused with excellent communication skills

Experience of working with and supporting customers

Experience of working with data and information systems

Knowledge of sustainability and/or energy efficiency

Job description

Join our growing team as a Home Investment Customer Liaison Officer! We're looking for a friendly, organised and people-focused Home Investment Customer Liaison Officer to support customers receiving planned investment works across Worcestershire, Herefordshire and surrounding areas.

There's never been a better time to join us. You'll be helping us invest in people and places to create a stronger, more sustainable future, acting as the main point of contact for customers throughout their planned improvement works.

What You'll Be Doing:

• Supporting customers throughout the full improvement works journey.
• Providing information, answering questions, and encouraging customer participation in the investment programme.
• Working closely with the delivery team to arrange survey appointments and help contractors gain access to homes.
• Visiting customers after works are completed to ensure they're satisfied, understand new systems, and are signposted to additional support if needed.
• Helping create clear resource materials to support customers through retrofit works.

What we're looking for:

• Knowledge of construction and/or property management
• Customer focussed with excellent communication skills and experience of working with contractors and consultants
• Experience of working with and supporting customers, such as housing tenants
• Experience of working with data and information systems
• Knowledge of sustainability and/or energy efficiency would be desirable
• Driving licence and use of own vehicle or alternative means of getting to required locations to undertake home visits and attend other Group offices

Some of the great benefits we can offer:

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
• Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave.
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more.
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).
• Learning and Development opportunities.
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers.

How to Apply:

If this sounds like the role for you, click Apply Now to submit your online application and upload your CV, be sure to tell us how your skills and experience make you the perfect fit for this role.

We aim to hold interviews via Microsoft teams from Tuesday 16th December 2025.

For more information, please see the full job description or contact Nicholas Smith (Home Investment Locality Manager) at [e-mail]