Home in Reach Assessor

SWLStG; Greater London; Hybrid; GBP 34,000 - 37,000; Full time

Job summary

South West London and St George's Mental Health NHS Trust is advertising for a full-time Home in Reach Assessor to support safe, timely discharge and ongoing independence for service users within the Adult Community service line in London. The role involves hands-on coordination with internal and external partners to support proactive discharge planning and community reintegration.

The team collaborates with Community Mental Health Teams across diverse London boroughs and offers flexible working

Qualifications

• Excellent communication and organisational skills are required.
• Experience in health, social care, maintenance or housing support is desirable.
• Educated to diploma calibre or able to demonstrate relevant experience.
• Evidence of continuing professional development is desirable.

Responsibilities

• Escort service users to their homes to allow contractors to carry out repair works safely.
• Conduct inspections to identify necessary repairs and evaluate completed work to ensure quality and safety.
• Document all observations and actions taken, updating relevant records promptly.
• Updating stakeholders on progress of repairs and/or discharge tasks.
• Arrange transport for service users and support attendance at appointments.
• Support service users requiring transport to airports for repatriation purposes and ensure adherence to care plans.
• Communicate with families, carers and service users to ensure clarity in discharge and care planning.
• Adhere to safeguarding, health and safety and confidentiality policies.

Skills

Excellent communication skills

Organisational skills

Education

Diploma calibre or relevant experience

Job description

Site Springfield University Hospital Town London Salary £34,186 - £37,389 per annum inclusive of inner London HCAS Salary period Yearly Closing 28/10/2026 23:59

South West London and St George's Mental Health NHS Trust has a rich history, well-established community links and an international reputation. We provide a full range of local mental health services to the Kingston, Merton, Richmond, Sutton and Wandsworth London boroughs, as well as specialist forensic mental health services, including specialised services such as national deaf adults and CAMHS inpatients and OCD.

We are committed to providing high quality integrated health and social care for local people with mental health problems in South West London and more specialist mental health services for people throughout the UK. The Care Quality Commission already rates our services as ‘good’ however we aim to be ‘outstanding’.

Our Values

We take pride in providing specialist care to our service users where our Trust values; being consistent, compassionate, collaborative, respectful and open is at the heart of everything we do. Our mission is "making life better together".

When you join us, you’ll be part of something special – an innovative and rapidly growing organisation that is helping to redefine the Mental Health, education and social care landscape in the UK.

As a Trust, we are happy to talk flexible working.

Job overview

The Adult Community service line is advertising for a number of full-time IHome in Reach Assessor for our Wandsworth services

The Interface team is a new and exciting team. We are looking for people that hold a relevant experience in health, social care or within the voluntary sector. The team will be expected to work in conjunction with Internal and external partners in supporting proactive discharge planning and timely discharge for patients known to our Community Mental Health Teams within acute admission wards. The team will work alongside the adult community service line which delivers care to adult mental health clients across the five boroughs of the Trust. The service line employs over 700 staff, and we care for up to 12,000 patients a year.

Main duties of the job

The Home in Reach Assessor supports the safe, timely discharge and ongoing independence of service users through hands‑on assistance and coordination of essential services. The role includes:

• Escorting service users to their homes to meet contractors for repair works and inspect completed work, reporting back to the interface workers and IRH teams.
• Inspecting and assessing the scope of required repairs, ensuring they meet agreed safety and quality standards.
• Facilitating patient transport, including escorting individuals to airports for repatriation or to appointments as part of discharge planning.
• Providing practical support for discharge planning, focusing on reducing barriers to timely discharge and supporting service users in their transition back into the community.
• Being on call during working hours to respond to urgent discharge tasks to support with creating capacity within the acute service line.

Working for our organisation

We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. T he Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co‑produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive. Come and join our inclusive teams and help our patients on their recovery journey.

Unless expressly stated in the job advert the role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK.

Detailed job description and main responsibilities

Home Support and Assessments

• Escort service users to their homes to allow contractors to carry out repair works safely.
• Conduct inspections to identify necessary repairs and evaluate completed work to ensure quality and safety.
• Document all observations and actions taken, updating relevant records promptly.
• Updating stakeholders on progress of repairs and/or discharge tasks.

Transport and Practical Support

• Arrange transport for service users
• Support by attending appointments with service users, ensuring access to services that facilitate discharge planning and ongoing care.
• Support service users requiring transport to airports for repatriation purposes, ensuring a seamless transition and adherence to care plans.
• Collaborate with MDTs, contractors, and external agencies to remove barriers to timely discharge.
• Identify potential risks or delays in discharge processes and elevate issues as required.
• Work closely with community teams, local authorities, and housing providers to facilitate a smooth transition from hospital to home or other care settings.

Communication and Liaison

• Build strong relationships with contractors and service providers to coordinate timely completion of works.
• Liaise with families, carers, and service users to ensure clarity and alignment in discharge and care planning.
• Maintain accurate records in line with organisational policies and participate in team meetings to share progress and insights.

General Responsibilities

• Adhere to all organisational policies, including safeguarding, health and safety, and confidentiality protocols.
• Support ongoing service improvements through active participation in audits and feedback processes.
• Contribute to a positive team culture by upholding the values of respect, openness, collaboration, compassion, and consistency.

Use of Artificial Intelligence (AI) in job applications

If you have used AI to support the preparation of your application, please briefly indicate how it was used within your supporting statement or application form.

Please remember, your application is your opportunity to tell us about your skills, experience and motivation for the role. We encourage applicants to complete their application and supporting statement in their own words wherever possible. We recognise that AI tools can be helpful in supporting accessibility, and for improving spelling, grammar and structure.

Applications that rely heavily on AI-generated content can become generic and fail to accurately reflect an applicant's individual experience. Applications that clearly demonstrate your own voice, reflections and experiences are often the most effective and help us better understand your suitability for the role.

Please be aware that information provided in your application and supporting statement may be explored further during the selection process. It is important that all applications accurately represent your own knowledge, skills and experience.

Training & Qualifications

• Relevant experience in working within maintenance or equivalent.
• Relevant experience of working effectively with contractors and local housing departments
• Educated to diploma calibre or able to demonstrate relevant experience
• Evidence of continuing professional development

Experience

• Proven experience working in a health, social care, maintenance or housing support role.
• Excellent communication and organisational skills
• Knowledge of safeguarding procedures and discharge planning processes.
• Ability to manage time effectively and prioritise tasks under pressure.
• Valid driver’s license and willingness to travel as part of the role.
• Familiarity with local housing and repair services
• Understanding of the Mental Health Act, Care Act, and housing policies

Knowledge & Skills

• Excellent organisational skills including excellent use of IT
• Excellent communication skills, both verbal (e.g. contributing to discharge planning meetings) and written (e.g. report writing)
• The ability to negotiate, particularly around timely appointments and repairs.
• Ability to respond positively and flexibly to changing demands and priorities
• Ability to work under pressure, autonomously and achieve deadlines
• Knowledge of safeguarding policies and procedures

At South West London St Georges Mental Health Trust we are committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Committed Employer, and welcome applications from all sections of the community and people of all protected characteristics. We are Members of Stonewall Diversity Champions and Employers Network for Equality and Inclusion.

As part of the Trust's commitment to Equalities and Diversity, the Trust supports the establishment of Staff Networks groups to promote diversity in the workplace:

• BME (Evolve) Staff Network
• DiverseAbility
• Mental Health Staff Forum
• Women's Staff Network
• LGBTQIA+

We are committed to supporting the Armed Forces Community and has signed the Armed Forces Covenant.

We provide reasonable adjustments to the interview process for any candidates with a disability.

Please note:

• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received
• That once you have submitted your application you agree to your application being transferred to a 3 rd party e-recruitment system
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at‑risk NHS employees
• That should you be successful and appointed, you authorise South West London and St George's Mental Health NHS Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That your employment is offered subject to successful completion of a Probationary Period depending on your Band (except medical roles)
• That we are a smoke‑free Trust

South West London and St George’s Mental Health NHS Trust does not charge any fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. The contact details published on our official website are the Trust’s authorised contact channels and should be used for all recruitment communications, job applications, and verification of employment offers.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Sean Grosvenor Job title Team manager Email address [e-mail] Telephone number 0203513 3107

If you have problems applying, contact

Address Springfield University Hospital,
61 Glenburnie Rd,
London SW17 7DJ
Telephone [phone]