Home-based Housing Officer: Tenancy Sustainment

Stonewater; Eastleigh; Remote; GBP 28,000 - 32,000; Full time

Job summary

A leading housing provider is seeking a Housing Officer to join the Tenancy Sustainment team. This role involves managing property condition cases and tenancy breaches, ensuring exceptional customer service. Ideal candidates should have proven housing experience, strong customer focus, and good communication skills. The position allows for home-based work while requiring flexibility for local travel. Join a team committed to transforming lives.

Benefits

Disability Confident Employer

Menopause Friendly accreditation

Commitment to well-being

Qualifications

• Proven experience in managing property cases and tenancy breaches required.
• Strong focus on customer service is essential.
• Experience in multi-agency working to ensure optimal outcomes.

Responsibilities

• Manage property condition cases and tenancy breaches.
• Provide exceptional customer service focused on local needs.
• Conduct site visits and attend court on behalf of colleagues.

Skills

Proven Housing experience

Customer focus

Multi-agency collaboration

Understanding of safeguarding

Agility and flexibility

Teamwork

High level communication

Partnership working

Innovative problem-solving

Computer literacy

Tools

Active H

Job description

A leading housing provider is seeking a Housing Officer to join the Tenancy Sustainment team. This role involves managing property condition cases and tenancy breaches, ensuring exceptional customer service. Ideal candidates should have proven housing experience, strong customer focus, and good communication skills. The position allows for home-based work while requiring flexibility for local travel. Join a team committed to transforming lives.