Home Academy Liaison Officer

Metropolitan Thames Valley; Newcastle upon Tyne; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading UK retail organization is seeking an experienced Training Manager to lead their Commercial Retail Training Academy. This role involves designing and delivering training programs aimed at enhancing team capabilities within the 1P retail environment. The ideal candidate should have over 5 years of experience in a commercial role, strong knowledge of supply chain management, and a proven track record in training program delivery. This position offers a competitive salary and benefits package.

Benefits

Competitive salary

Health insurance

Pension plan

Performance bonuses

Qualifications

• Over 5 years of experience in commercial roles focusing on retail strategy.
• Proven ability to design and deliver effective training programs.
• Strong knowledge of e-commerce retail operations.

Responsibilities

• Develop and implement a training strategy for the Commercial Training Academy.
• Collaborate with stakeholders to identify training needs.
• Evaluate training program effectiveness and improve impact.

Skills

Commercial acumen

Training program design

Supply chain knowledge

Project management

Excellent communication skills

Education

CIPD Level 3/5 or equivalent

Project Management Professional (PMP)

Association for Talent Development (ATD)

Job description

About the Role

We are seeking an experienced Training Manager to lead our Commercial Retail Training Academy, responsible for designing, delivering, and evaluating training programs that enhance the commercial capabilities of our teams. The ideal candidate will have a strong commercial background, with in-depth knowledge of 1P (1st Party) retail business and supply chain, and experience in merchandising or strategy teams within retail environments.

Key Responsibilities

• Develop and implement a comprehensive training strategy for the European Online Retail "Commercial Training Academy", aligned with JD Worldwide business objectives
• Design, deliver, and evaluate training programs that cover 1P business, supply chain, merchandising, and retail strategy
• Collaborate with internal stakeholders to identify training needs and develop targeted solutions
• Guide and develop a European team of category leads (Category Captains) to support the roll out and delivery of training programs under the Academy
• Stay up-to-date with industry trends, best practices, and new technologies to ensure training programs remain relevant and effective
• Evaluate the effectiveness of training programs and make data‑driven decisions to improve the academy's impact

JOIN THE WOLVES!

Qualifications & Experience

• 5+ years of experience in a commercial role, with a focus on 1P business, supply chain, merchandising, or retail strategy
• Proven experience in designing and delivering training programs, either in a dedicated training role or as part of a commercial team
• In‑depth knowledge of e‑commerce retail operations, including merchandising, category management, and supply‑chain management
• Experience working in a fast‑paced, dynamic environment, with a strong understanding of the challenges and opportunities in the e‑commerce, retail and tech industries
• Excellent communication, presentation, and interpersonal skills, with the ability to engage and motivate learners at all levels
• Strong project management skills, with the ability to manage multiple priorities and deadlines
• Familiarity with adult learning principles, instructional design, and e‑learning platforms is desirable
• CIPD Level 3/5, Project Management Professional (PMP), or Association for Talent Development (ATD) certifications would be preferred

What We Offer

• The exciting opportunity to shape culture, talent and development strategies and contribute to the growth of a new and dynamic e‑commerce business
• A diverse, inclusive work environment, where you can make a significant impact on JD.Com's global presence
• A competitive salary and benefits package, including health insurance, pension, and performance bonuses
• JD.Com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status