Hollister - Key Lead, Oracle

Hollister Co.; Reading; On-site; GBP 100,000 - 125,000; Part time

Job summary

A leading retail brand in Reading is seeking a Key Lead to enhance the in-store customer experience. The role involves acting as the Floor Supervisor, providing coaching, and driving store performance. Candidates should be proactive, detail-oriented, and available to work a minimum of 16 hours weekly, including weekends and holidays. This position offers an excellent opportunity to lead a talented team and ensure effective store operations.

Qualifications

• Ability to provide guidance and coaching to team members.
• Responsible for ensuring quality in-store customer experiences.
• Experience as part of a leadership team is a plus.

Responsibilities

• Act as the Floor Supervisor and oversee store operations.
• Drive store performance through customer experience.
• Ensure Brand Reps and Stock Associates are informed and effective.

Skills

Product Knowledge & Brand Awareness

Attention to Detail

Proactive Thinking

Customer Service

Visual Displays

Job description

The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively. The Key Lead is part of the store leadership team, driving store performance on the floor through customer experience and team achievement of daily sales.

What You'll Do

• Opening and closing routine.
• Product Knowledge & Brand Awareness.
• Business Understanding.
• Proactive Thinking.
• Attention to Detail.
• Register/Point of Sales use.
• Asset Protection.
• Visual Displays.
• System Skills.

Work Schedule Requirements

• Schedule will vary weekly but should expect to work at least 16 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• During peak timeframes, hours will increase to support the needs of the business.