Hollister - Key Lead, Liverpool One

Hollister Co.; Liverpool; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail company in Liverpool is seeking a Key Lead to enhance customer experiences in-store. This role involves acting as a Floor Supervisor, guiding team members, and ensuring effective store operations. The Key Lead will be critical in driving store performance through customer interactions and achieving daily sales targets. Flexible scheduling, including weekends and holidays, is essential for this position. The ideal candidate will have strong attention to detail and proactive thinking skills.

Responsibilities

• Ensure customers receive a quality in-store experience.
• Act as Floor Supervisor, guiding Brand Reps and Stock Associates.
• Drive store performance on the floor through customer experience.

Skills

Attention to Detail

Proactive Thinking

Product Knowledge & Brand Awareness

Business Understanding

System Skills

Visual Displays

Register/Point of Sales use

Asset Protection

Job description

The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively. The Key Lead is part of the store leadership team, driving store performance on the floor through customer experience and team achievement of daily sales.

What You'll Do

• Opening and closing routine.
• Product Knowledge & Brand Awareness.
• Business Understanding.
• Proactive Thinking.
• Attention to Detail.
• Register/Point of Sales use.
• Asset Protection.
• Visual Displays.
• System Skills.

Work Schedule Requirements

• Schedule will vary weekly but should expect to work at least 16 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• During peak timeframes, hours will increase to support the needs of the business.