Holiday Home Sales Administrator

Parkdean Resorts; Lowestoft; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading holiday park operator in the UK is seeking a Holiday Homes Sales Administrator to coordinate sales, manage customer inquiries, and maintain data integrity. This role requires strong organizational skills and a friendly approach. You'll be at the heart of the sales team, ensuring a seamless experience for customers. Join us to make holiday dreams come true while enjoying exclusive perks and benefits.

Benefits

Career development opportunities

Luxury trip incentives

Discount for holidays

Team member discounts

Employee Assistance Programme

Qualifications

• Friendly and organized individual who has a knack for details.
• Experience in customer-facing roles preferred.
• Ability to handle various CRM systems with care and accuracy.

Responsibilities

• Keep the sales office organized and respond to customers professionally.
• Manage documents, payments, and holiday home listings accurately.
• Guide private buyers through the sales process smoothly.
• Ensure data integrity in the CRM and supporting systems.
• Communicate effectively with contractors and stakeholders.

Skills

Organization skills

Customer service

Attention to detail

Communication

CRM knowledge

Tools

Salesforce

Job description

Are you the type of person who loves getting stuck into the details and making sure everything runs smoothly? As a Holiday Homes Sales Administrator at Parkdean Resorts, you'll be the friendly, organised smile maker, working behind the scenes to make holiday dreams come true. From coordinating sales and payments to ensuring holiday homes are ready to hand over, this is a role where no two days are the same. You'll be at the centre of the action-supporting the sales team, keeping things on track, and making sure every customer experience is seamless and memorable. You're the beating heart of the team. If you're a people person who thrives on organisation, we'd love to hear from you! We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

Responsibilities

• Keep the sales office tidy and friendly and always reply to customers quickly and professionally. Use checklists, track payments, and flag any issues early to keep everything running smoothly.
• Working closely with Central Support, handle documents, payments, and holiday home listings with care-accuracy makes all the difference.
• Guide private buyers from their first question to their new keys, and make it feel easy.
• Make sure stock, prices, and data stay fresh and spot‑on in Salesforce.
• Get holiday homes ready‑connections, safety tests, clean‑up-and hand them over like a pro.
• Maintain system data integrity on the main CRM and supporting systems.
• Communicate with contractors and other business stakeholders.

At Parkdean Resorts we don't leave unforgettable moments to chance. We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We're Parkdean people, and we do everything we can to ensure our guests and owners can holiday like they mean it! Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.

Benefits and Perks

• The chance to develop your skills and boost your career across our 56 parks - we've got your back when it comes to training at our Holiday Home Sales Academy!
• Enjoy the chance to win amazing rewards, including luxury trips abroad and exclusive UK getaways, as part of our spot incentive programs!
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we've got deals on lots of brands just for you.
• You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.