Holiday Guest Experience Advisor | Great Benefits

The Travel Chapter Ltd; Morpeth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading holiday home company in the UK is looking for a Customer Service Advisor. You will support guests and property owners by answering booking queries and providing information via phone and email. This role requires a friendly communication style and a problem-solving mindset. Experience is helpful but not essential as full training will be provided. The company offers a great culture, 25 paid holidays plus bank holidays, a day off for your birthday, and various employee benefits.

Benefits

Social clubs for various interests

Great social events

25 days’ paid holidays plus bank holidays

A day off for your birthday

£500 towards a holiday

Paid day to volunteer

Friends and family discount scheme

Life assurance

Qualifications

• Experience in customer service is helpful but not essential as full training is provided.
• Ability to work calmly under pressure.

Responsibilities

• Support customers by phone and email.
• Help guests plan and enjoy their stay.
• Provide reassurance, information, and resolutions.
• Share knowledge and guidance in a calm and friendly way.
• Work closely with teams across the business.
• Record information accurately and follow internal processes.

Skills

Warm and friendly communication style

Confidence in speaking and writing clearly

Patience

Resilience

Positive attitude

Problem-solving mindset

Job description

A leading holiday home company in the UK is looking for a Customer Service Advisor. You will support guests and property owners by answering booking queries and providing information via phone and email. This role requires a friendly communication style and a problem-solving mindset. Experience is helpful but not essential as full training will be provided. The company offers a great culture, 25 paid holidays plus bank holidays, a day off for your birthday, and various employee benefits.