Holiday Cottage Cleaner

National Trust; Narberth; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Pension scheme

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Discounts (gym, shopping, cinema)

Holiday allowance 32 days + purchase

Flexible working where possible

Employee assistance programme

Free parking

Job summary

The National Trust is seeking a Holiday Cottage Cleaner to prepare cottages across Pembrokeshire, including Stackpole, Colby Woodland Gardens, Newgale, St Davids and Fishguard. The role, known internally as Holidays Operation Assistant, offers a £12.75 per hour rate and a fixed-term contract until 31 March 2027.

Shifts are 10:00–16:00, Monday to Saturday, with weekends and bank holidays required. This is a zero-hour contract with variable hours.

Qualifications

• Compliance with UK work eligibility.

Responsibilities

• On changeover days, ensure the cottage is pristine and welcoming.
• Identify repairs or odd jobs and report them.
• Replace broken items from store supplies if needed.
• Full PPE is provided; additional safety measures provided.

Skills

Customer service

Team player

Well-organised

Adaptable

Willing to learn

Job description

Summary

We’re looking for a Holiday Cottage Cleaner to prepare our popular holiday cottages in across Pembrokeshire, located in areas in or around Stackpole, Colby Woodland Gardens, Newgale, St Davids and Fishguard. Internally within the National Trust, you will be known as a 'Holidays Operation Assistant'.

Salary: £12.75 per hour

Duration: Fixed term until 31st March 2027

Working Pattern: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts. Hours will fall within the hours of 10:00-16:00, Monday to Saturday.

Language: MaecyfieithiadCymraeg yrhysbysebhonargaelynyratodiadau.

What It's Like To Work Here

To find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.

We're proud of the role the Welsh language plays in the places and communities we care for across Wales. Whether you're a fluent Welsh speaker, a learner, or completely new to the language, we'll support you to develop the skills and confidence needed for your role and to engage with Welsh language and culture as part of working at the National Trust.

What You'll Be Doing

On changeover days, you’ll make sure that everything’s pristine and ready for the next guests to arrive. This will include making sure the cottage is thoroughly cleaned, well-presented and welcoming. We’d also like you to keep an eye out for anything that’s not as it should be, and report any repairs or odd jobs that need doing. If you need to, you’ll also replace any broken items from the store supplies.

Full Personal Protective Equipment (PPE) is provided for all teams, and extra measures are in place to protect staff.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who We're Looking For

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well‑organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

National Trust place

Pembrokeshire PO, Craig Y Borion, Narbeth, SA67 8PP

Documents

• IRC179255 - Glanhawr Bythynnod Gwyliau.docx
• Cynorthwyydd Gweithrediadau Gwyliau - Lefel Gyrfa A1.pdf
• Holidays Operation Assistant - Career Level A1.pdf

Requirements

Compliance. Eligibility to Work in the UK

Closing Date

30 August 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.