HNW / Private Clients Claims Technician

Exchange Street Claims ltd; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading claims management firm is seeking a claims handler for a remote position specializing in household claims. The ideal candidate will have experience with high net worth policies and strong communication skills to manage client expectations effectively. You will work with brokers and insurers, ensuring a smooth claims process from notification to settlement. Support for obtaining required qualifications is provided, fostering a culture of development within the team.

Qualifications

• Experience in handling household claims.
• Ability to manage high expectations from clients.
• Strong communication and organizational skills.

Responsibilities

• Handle claims from notification to settlement.
• Act as a key point of contact for brokers and clients.
• Support field adjusters in the claim process.

Skills

Domestic property claims

Communication skills

Attention to detail

Education

Cert CII or Cert CILA

Job description

You’ll already know your way around household claims.

And if you’ve worked with high net worth or private client policies before, you’ll know they come with a different kind of expectation — faster service, more complex risks, and often a broker in the middle chasing answers.

That’s where you come in.

This is a remote role supporting a specialist HNW team. You’ll handle claims cradle to grave and act as a key point of contact for brokers, insurers, and policyholders. You’ll also support field adjusters, making sure everything runs smoothly from notification through to settlement.

If you’ve got Cert CII or Cert CILA, great. If not, they’ll support you to get qualified. What’s more important is your background in domestic property claims and your ability to stay calm, credible and clear when speaking to clients who expect a high level of service.

The team has a strong reputation for technical quality and a culture of development — the kind where people back you to improve and know their stuff without making it a competition.

Interestedapplicants should apply online or forward their CV’s to Craig Dyson at Exchange Street Claims 0161 667 0428/[e-mail] Job Ref: CD253. For all other vacancies, take a look at our website - exchange-street.co.uk