HNW / Private Clients Claims Technician

Exchange Street Executive Search; Gloucester; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading executive search firm in the UK is looking for a claims handler to manage household claims from start to finish. The role involves acting as a key contact for brokers, insurers, and policyholders, all within a remote setting. Ideal candidates will have experience in domestic property claims and should possess excellent communication skills. The company supports qualification for those without Cert CII or Cert CILA.

Qualifications

• Experience in handling household claims.
• Ability to provide high service levels.
• Willingness to obtain necessary certifications.

Responsibilities

• Handle household claims cradle to grave.
• Act as a key point of contact for all stakeholders.
• Support field adjusters to ensure smooth processes.

Skills

Background in domestic property claims

Calm communication with clients

Education

Cert CII or Cert CILA (desirable)

Job description

Overview

You’ll already know your way around household claims. And if you’ve worked with high net worth or private client policies before, you’ll know they come with a different kind of expectation: faster service, more complex risks, and often a broker in the middle chasing answers. That’s where you come in. This is a remote role supporting a specialist HNW team. You’ll handle claims cradle to grave and act as a key point of contact for brokers, insurers, and policyholders. You’ll also support field adjusters, making sure everything runs smoothly from notification through to settlement.

Responsibilities

• Handle household claims cradle to grave


• Act as a key point of contact for brokers, insurers, and policyholders


• Support field adjusters to ensure smooth processes from notification through to settlement

Qualifications

• Background in domestic property claims


• Ability to stay calm, credible and clear when speaking to clients who expect a high level of service


• Cert CII or Cert CILA is desirable; if not, the company will support you to get qualified

About the team

The team has a strong reputation for technical quality and a culture of development the kind where people back you to improve and know their stuff without making it a competition.

How to apply

Interested applicants should apply online or forward their CVs to Craig Dyson at Exchange Street Claims. Job Ref: CD253.