HNW / Private Clients Claims Technician

Exchange Street Executive Search; Bristol; Remote; GBP 40,000 - 60,000; Full time

Job summary

A claims management firm in the UK seeks a skilled professional to handle household claims from start to finish. This remote role supports a specialist HNW team and requires handling complex risks while providing exceptional service. Ideal candidates should have a background in domestic property claims and strong communication skills. The firm offers support for obtaining relevant qualifications.

Qualifications

• Background in domestic property claims.
• Ability to stay calm, credible and clear with clients.
• Cert CII or Cert CILA is desirable; company will support qualification.

Responsibilities

• Handle household claims cradle to grave.
• Act as key contact for brokers, insurers, and policyholders.
• Support field adjusters to ensure smooth process.

Skills

Familiarity with household claims

Customer service skills

Ability to handle complex risks

Education

Cert CII or Cert CILA

Job description

Overview

You’ll already know your way around household claims. And if you’ve worked with high net worth or private client policies before, you’ll know they come with a different kind of expectation: faster service, more complex risks, and often a broker in the middle chasing answers. That’s where you come in. This is a remote role supporting a specialist HNW team. You’ll handle claims cradle to grave and act as a key point of contact for brokers, insurers, and policyholders. You’ll also support field adjusters, making sure everything runs smoothly from notification through to settlement.

Responsibilities

• Handle household claims cradle to grave


• Act as a key point of contact for brokers, insurers, and policyholders


• Support field adjusters to ensure smooth processes from notification through to settlement

Qualifications

• Background in domestic property claims


• Ability to stay calm, credible and clear when speaking to clients who expect a high level of service


• Cert CII or Cert CILA is desirable; if not, the company will support you to get qualified

About the team

The team has a strong reputation for technical quality and a culture of development the kind where people back you to improve and know their stuff without making it a competition.

How to apply

Interested applicants should apply online or forward their CVs to Craig Dyson at Exchange Street Claims. Job Ref: CD253.