HIU Engineer

Sureserve; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading compliance and energy services provider is looking for a skilled technician to deliver heating services within the social housing sector in London and the South East. The ideal candidate will have experience in HIU commissioning, strong customer service skills, and a background in plumbing and heating. The role offers job security and numerous benefits, including a competitive salary and contributions to a pension scheme. The company promotes inclusivity and offers adjustments throughout the recruitment process.

Benefits

Competitive salary

Contributory Pension scheme

Life assurance

28 days annual leave plus bank holidays

Virtual GP service

Employee assistance programme

Bike2Work scheme

Qualifications

• Previous plumbing and/or heating experience is advantageous.
• Knowledge of heat networks and HIU commissioning is desirable.
• Knowledge of PAYG and smart metering is beneficial.
• Experience inputting and updating a CRM database is required.

Responsibilities

• HIU commissioning, servicing and repair and fault finding.
• Installation and servicing of mechanical ventilation systems.
• Communicate professionally with clients.
• Generate accurate site reports within the CRM system.

Skills

Technical aptitude

Excellent customer service skills

Good MS Office skills

Time management and prioritisation

Excellent communication skills

Team working skills

Education

NVQ L2 Plumbing & Heating

Job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long‑term contracts with our clients to offer our staff job security and progression opportunities.

Role

• HIU commissioning, servicing and repair and fault finding.
• Installation, commissioning, ad hoc repair and servicing of mechanical ventilation and heat recovery systems.
• Smart metering and pay as you go (PAYG) commissioning and ad hoc repairs.
• Communicating professionally and courteously with clients and delivering a first‑in‑class service.
• Generating accurate and timely site reports within our CRM system.
• Participating in manufacturer and in‑house CPD training to achieve the industry recognised qualifications required to carry out the role to the highest standards.
• Adhering to Health and Safety regulations and working safely at all times. The role may include some working away from home for short periods.

The above list of duties is not exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.

The successful candidate will have

• NVQ L2 Plumbing & Heating – desired
• Previous plumbing and/or heating experience would be advantageous.
• Knowledge of heat networks and previous experience of HIU commissioning, servicing, repair and fault finding would be desirable.
• Knowledge of PAYG and smart metering is desirable, but not essential.
• A technical aptitude, with an interest in low carbon technologies. Excellent customer service skills are essential.
• Good MS Office skills and experience of inputting and updating information in a CRM database is required.
• Time management and prioritisation skills are essential.
• Excellent communication and team working skills.

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• Competitive salary
• Contributory Pension scheme
• Life assurance
• 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
• Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

• Sureserve Benefits Hub, accessing over 1000’s retail discounts
• Virtual GP service, 24/7, 365 days, available for employees and your immediate family
• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
• Bike2Work scheme

• Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Reasonable adjustments

As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [e-mail].

Pre‑employment checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.