Hire & Sales Coordinator - Customer Service Pro

GAP Group Ltd; Clifton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK equipment hire company is seeking a Hire & Sales Coordinator to manage hire requests and logistics across Trenching & Shoring equipment. This dynamic role requires excellent customer service, organisational skills, and IT proficiency in Outlook and Excel. You'll be the first point of contact for customers, resolving queries and ensuring efficient operations. A proactive mindset and previous experience in a fast-paced environment are essential, offering real career development in a supportive team atmosphere.

Benefits

Generous holidays

Life Assurance

Health & Wellness Support

Career growth and development opportunities

Qualifications

• Proven experience in a high-volume hire desk or similar environment.
• Strong customer service skills with a drive to increase sales.
• Excellent communication and organizational skills with attention to detail.
• Confident IT skills, particularly in Outlook and Excel.

Responsibilities

• Manage incoming and outgoing hires for Trenching & Shoring equipment.
• Process hire desk administration and handle customer queries.
• Ensure stock levels meet demand and identify sales opportunities.
• Coordinate deliveries and collections with drivers.
• Resolve customer complaints and supplier issues efficiently.

Skills

Customer service skills

Communication skills

Organizational skills

IT skills (Outlook, Excel)

Proactive mindset

Job description

A leading UK equipment hire company is seeking a Hire & Sales Coordinator to manage hire requests and logistics across Trenching & Shoring equipment. This dynamic role requires excellent customer service, organisational skills, and IT proficiency in Outlook and Excel. You'll be the first point of contact for customers, resolving queries and ensuring efficient operations. A proactive mindset and previous experience in a fast-paced environment are essential, offering real career development in a supportive team atmosphere.