Hire & Sales Coordinator

Gap Group Limited; Poole; On-site; GBP 26,000 - 34,000; Full time

Job summary

Gap Group Limited in Poole is seeking a proactive Hire & Sales Coordinator for our busy Plant & Tool division. You will be the first point of contact for customers, coordinating hires, handling admin, and driving service excellence to boost sales.

You’ll thrive in a fast-paced depot environment, building relationships with customers and suppliers while keeping operations smooth and accurate, with real opportunities for career progression.

Qualifications

• Experience in a high-volume hire desk or similar fast-paced environment.
• Excellent customer service with a commercial edge and a drive to increase sales.
• Strong communication and organisational skills with attention to detail.
• Confident IT skills, including Outlook and Excel.
• Team player who can work independently and take initiative.

Responsibilities

• Manage incoming and outgoing hires per day across plant and tool equipment.
• Process hire desk administration and handle customer and supplier queries promptly.
• Ensure stock levels meet demand and identify opportunities to maximise sales.
• Coordinate with drivers and fitters to ensure timely deliveries and collections.
• Resolve customer complaints and supplier issues with professionalism.

Skills

Customer service

Sales orientation

Communication

Organization

Initiative

Tools

Outlook

Excel

Job description

About the role

The Role

Are you ready to bring your energy, drive, and customer-first mindset to a fast-paced, high-impact role? We're looking for an enthusiastic Hire & Sales Coordinator to join our dynamic Plant & Tool division. If you thrive on building relationships, love solving problems, and enjoy the buzz of a busy depot environment, this is your opportunity to shine.

As the first point of contact for our customers, you'll play a vital role in delivering exceptional service and driving our success. From managing hire requests to coordinating logistics and resolving queries, you'll be the go-to expert who keeps everything running smoothly. It's a challenging, rewarding role that offers real career progression in a business that's growing fast.

If you're passionate about customer service, thrive under pressure, and want to be part of a supportive, ambitious team, then this could be the opportunity you've been waiting for.

What You'll Be Doing

• Managing incoming and outgoing hires per day across a wide range of plant and tool equipment
• Processing hire desk administration and handling customer and supplier queries with speed and accuracy
• Ensuring stock levels meet demand and identifying opportunities to maximise sales
• Coordinating with drivers and fitters to ensure timely deliveries and collections
• Resolving customer complaints and supplier issues with professionalism and efficiency

About You

What You'll Bring

• Ideally proven experience in a high-volume hire desk or similar fast-paced environment
• Excellent customer service skills with a commercial edge and a drive to increase sales
• Strong communication and organisational skills with great attention to detail
• Confident IT skills, including Outlook and Excel
• A team player who can also work independently and use their initiative
• Experience in the plant & tool hire industry is a bonus - but if you've got the passion and willingness to learn, we'll support you every step of the way

About Us

You'll be joining an industry leader that's growing and genuinely committed to your success. At GAP, we're proud to be the UK's leading equipment hire provider - supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.

As a family-run business with over 50 years of experience, we believe in doing things the right way. That means:

• More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
• Remaining fully independent, which lets us make agile, long-term decisions that support your success
• Offering real career growth, training, and development from day one
• Support that values you - from generous holidays to Life Assurance and Health & Wellness Support

Whether you're hands‑on or customer-focused, there's a place for you at GAP where your work makes a difference. If you're up for the challenge and want to feel valued at work, then we'd love to hear from you!

We're proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings.