Hire & Sales Controller – Fast-Paced, Customer-Centric

Vp plc; Bellshill; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading tool hire company in Scotland is looking for a Hire/Sales Controller to provide exceptional customer service and support to the sales team. Responsibilities include managing customer queries, ensuring efficient hire desk processes, and maintaining strong relationships. The ideal candidate will have proven customer service experience, excellent communication skills, and a desire to learn. The role offers competitive salary and a range of benefits.

Benefits

Competitive salary

Annual bonus scheme

Salary sacrifice pension

25 days holiday plus bank holidays

Free Tool Hire

Life Assurance cover 3x salary

Learning & Development

Cycle to work scheme

Discounts on gym, health plans, and various products

Qualifications

• Demonstrable customer service experience in a fast-paced environment.
• Ability to manage own workloads and prioritize daily activities.
• Experience of using MS Office applications (Outlook, Excel, Word etc).
• Tool hire experience is desirable.

Responsibilities

• First line of contact for customers and colleagues.
• Work closely with the national Sales team.
• Build strong working relationships to deliver great customer experience.
• Accountable for hire desk processes and administration/reporting.

Skills

Customer service experience

Ability to manage workloads

Confident communicator

Team player

Experience with MS Office

Job description

A leading tool hire company in Scotland is looking for a Hire/Sales Controller to provide exceptional customer service and support to the sales team. Responsibilities include managing customer queries, ensuring efficient hire desk processes, and maintaining strong relationships. The ideal candidate will have proven customer service experience, excellent communication skills, and a desire to learn. The role offers competitive salary and a range of benefits.