Hire / Sales Controller

Selwood Ltd; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading pump rental solutions company in the UK is seeking a Hire / Sales Controller to join their team in Workington. This role involves managing customer inquiries, prioritizing workloads, and ensuring documentation accuracy. The ideal candidate must demonstrate strong communication skills and competency in Microsoft Office applications. The position offers a competitive salary and various employee benefits, including a bonus scheme and health support.

Benefits

Competitive salary

Company bonus scheme

Medicash Scheme

Pension scheme

25 days holiday + 8 bank holidays

3x annual salary life insurance

Support for development and training

Employee assistance programme

Employee discount scheme

Employee referral scheme

Qualifications

• Excellent planning and organisational skills.
• Strong communication skills, both written and verbal.
• Ability to stay calm under pressure.

Responsibilities

• Deal with inbound calls and emails, liaise with stakeholders.
• Complete paperwork including hire and sales quotations, contracts, and invoices.
• Ensure relevant equipment and workforce are in place.

Skills

Planning and organisational skills

Customer relationship management

Strong communication skills

Prioritisation of workload

Problem-solving skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

About the role

We are looking for a Hire / Sales Controller to join the team at our friendly Workington branch based in Distington. In this role you will be at the heart of our Pump Hire branches, working daily with Selwood stakeholders and our external client base. You should be a confident self‑starter, eager to learn and develop your skills, with strong communication skills (both verbal and written) and the ability to use a variety of systems and Microsoft Office applications.

Responsibilities

• Deal with inbound calls and emails and liaise with internal and external stakeholders, taking ownership of enquiries and handling them promptly.
• Prioritise workload and ensure day‑to‑day customer requirements are met, completing all paperwork including hire and sales quotations, subsequent contracts, purchase orders, invoices, and other admin tasks in a timely manner.
• Ensure contracts, transport documentation, and other paperwork are accurately input and kept up to date in the applicable systems.
• Liaise with the appropriate internal teams to ensure relevant equipment, transport, and workforce are in place to meet depot and customer requirements.

Required skills and qualities

• Excellent planning and organisational skills.
• Ability to build and maintain good customer relationships.
• Strong communication skills, both written and verbal.
• Ability to prioritise workload effectively.
• Proven ability to learn new skills or products.
• Good understanding of IT systems including Excel, Word, and Outlook.
• Ability to stay calm under pressure.
• Strong problem‑solving skills.

About Selwood

Selwood is the leading pump rental solutions company in the UK, known for exceptional customer service backed by one of the largest fleets of quality pump products. We deliver bespoke, genuine 24/7, 365 days‑a‑year service to each customer and project.

Benefits

We understand balancing work and life commitments isn’t always easy, so we’ve designed a benefits package to support you in all areas of life.

• Competitive salary
• Eligible for company bonus scheme (annual and quarterly payments)
• Medicash Scheme – medical expenses scheme (access to 24‑hour online GP services, discounted gym memberships)
• Pension scheme with contribution based on total earnings, not just salary
• 25 days holiday + 8 bank holidays + increasing annual leave entitlement with long service
• 3x your annual salary life insurance (DIS)
• Support for development and training
• Employee assistance programme (EAP) & access to Mental Health first aiders
• Employee discount scheme (discounts/vouchers for supermarkets, high‑street shops, holidays and more)
• Employee referral scheme

This role is not open to agencies – please no calls or emails. Thank you.

Equality, Diversity and Inclusion

Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. We value transparency, respect others, and understand differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, pregnancy and maternity. As part of your recruitment journey, we are happy to support requests for reasonable adjustments.