Hire Desk Team Leader

Path Recruitment Ltd; Wickford; On-site; GBP 33,000 - 38,000; Full time

Job summary

A leading provider of plant and tool hire is seeking a Hire Desk Team Leader to manage a team and ensure customer satisfaction. Responsibilities include overseeing the hire desk operations, managing equipment availability, and fostering strong customer relationships. Candidates with prior experience in hire management roles are encouraged to apply. Competitive salary and benefits offered.

Benefits

Salary £33,000-£38,000

Up to 25 days holiday plus bank holidays

Option to buy an additional 5 days leave

Free on-site Parking

Company health benefit scheme

Pension Scheme

Qualifications

• Experience in a hire desk or similar role (e.g., Hire Manager, Hire Supervisor).
• Ability to oversee daily operations and manage a small team.
• Strong communication skills for customer interactions.

Responsibilities

• Lead a team responsible for processing customer enquiries.
• Manage the daily operations of the hire desk.
• Ensure availability of equipment for customer hire.

Skills

Customer relationship management

Team leadership

Administration

Job description

Overview

Hire Desk Team Leader - Be the customer's first point of contact and lead a great hire desk team. Join a leading provider of plant and tool hire to the construction and civil engineering sectors to work at their office local to Wickford.

Benefits

• Salary £33,000-£38,000
• Monday-Friday working hours 7:30-5pm
• Up to 25 days holiday plus bank holidays
• Option to buy an additional 5 days leave
• Free on-site Parking!
• Company health benefit scheme
• Pension Scheme

Responsibilities

• Dealing with customer enquiries, processing on/off hires of machinery
• Overseeing the day to day running of the hire desk
• Responsible for delegating workloads to a small team of hire controllers
• Organising the delivery of equipment to customers
• Processing invoices
• Ensuring equipment is available to be hired to customers
• Building and maintaining strong customer relationships
• General Administration - Keeping the system updated

The Hire Desk Team Leader will have worked as a Hire Manager, Hire Supervisor, Hire Desk Team Leader, Hire Controller, Hire Desk Controller, Hire Administrator, Hire and Sales Negotiator, Rental Controller, Rental Coordinator, Rental Manager or similar to be considered.

Hit the APPLY button now to be considered or find out more information about this Hire Desk Team Leader role by calling Gina on 01933 667220 or [e-mail]