Hire Desk Manager

Sunbelt Rentals UK & Ireland; Milton Keynes; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading equipment rental provider in the UK is seeking a Hire Desk Manager to lead a team of hire controllers. This role involves ensuring outstanding customer service in line with service level agreements and building effective relationships across client sites. Join a successful FTSE100 company offering a flexible rewards package, including generous holidays and a strong pension scheme.

Benefits

Generous holiday allowance

Life assurance

Employee recognition awards

Company pension scheme

Qualifications

• Experience in managing a team of hire controllers.
• Strong understanding of Service Level Agreements (SLA).
• Ability to provide excellent customer service.

Responsibilities

• Manage a team to ensure optimum customer service.
• Work in partnership with Service Centres for seamless service.
• Build effective customer relationships across client sites.

Skills

People management

Customer service

Relationship building

Job description

Are you an experienced people manager, looking for a new and exciting career move? Read on as we may have just the job you are looking for!

We are continuing to experience an exciting period of company growth, so it’s a great time to join our team and play a key role in our commitment to “Deliver Service Excellence”.

In the role of Hire Desk Manager you willmanage a team of hire controllers to ensure that optimum customer service is delivered to the Client in line with the Service Level Agreement(SLA) and in a way that maximises Sunbelt Rentals opportunity to increase revenue and business share. You will be responsible for :

• Providing excellent customer service whilst managing customer expectations within the framework of the SLA.
• Working in partnership with Sunbelt Rentals Service Centres to ensure that the Customer experiences an optimum and seamless service.
• Developing a strong sense of customer ownership, being fully conversant with all aspects of the relevant SLA and customer requirements and processes.
• Operating remotely within the Customer environment.
• Building effective customer relationships across all client sites.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.