Hire Desk Lead: Customer Service & Operations

Speedy Hire Careers; Tamworth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hire provider in the UK is seeking a Hire Desk Controller for a 12-month fixed-term contract in Tamworth. You will manage the full hire process, ensuring strong customer relationships and effective coordination with teams. Ideal candidates will have strong organisational skills, excellent communication, and experience in the hire industry or a similar role. Comprehensive training will be provided.

Benefits

Full on-the-job training

Dedicated product and systems training

Qualifications

• Strong organisational skills required for managing the hire process.
• Excellent communication skills to liaise with teams and customers.
• Experience in hire industry or a similar sales/operations role.
• Adaptability and willingness to learn new processes.

Responsibilities

• Manage the full hire process from taking orders to delivery coordination.
• Liaise with stock teams, drivers, and engineers daily.
• Ensure customer needs are met with high service levels.

Skills

Strong organisational skills

Excellent verbal and written communication

Adaptability

Willingness to learn and develop

Full driving licence

Experience in hire industry or similar sales/operations role

Support for ESG Strategy

Job description

A leading hire provider in the UK is seeking a Hire Desk Controller for a 12-month fixed-term contract in Tamworth. You will manage the full hire process, ensuring strong customer relationships and effective coordination with teams. Ideal candidates will have strong organisational skills, excellent communication, and experience in the hire industry or a similar role. Comprehensive training will be provided.