Hire Desk Controller

Speedy Hire Plc; Stoke-on-Trent; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hire service provider is seeking a Hire Desk Controller in Stoke-on-Trent. This role involves managing customer inquiries, ensuring timely equipment delivery, and maintaining strong relationships with various teams. Candidates should have strong organizational and communication skills, along with experience in a similar operational environment. With a commitment to work-life balance and a variety of benefits, this is a great opportunity to join a dynamic team.

Benefits

26 days holiday + bank holidays

Life assurance

Company pension scheme

Canteen facilities

95% discount across the Speedy brand

Training, development & career progression opportunities

Voluntary Health Cash Plan

My Staff Shop - discounts across hundreds of retailers

Green Commute Initiative - cycle-to-work scheme

PAM Employee Assistance Programme - confidential personal support

Career Line of Sight - clear roadmap for progression

Qualifications

• Experience in the hire industry, or a similar sales or operational environment.
• A full driving licence is required.

Responsibilities

• Manage customer enquiries and orders with warmth and professionalism.
• Build strong relationships with customers, drivers, engineers and colleagues.
• Liaise with stock teams to ensure equipment availability.
• Coordinate timely deliveries and collections.
• Provide a smooth, friendly and efficient service.
• Support team delivery of ESG Strategy.

Skills

Strong organisational skills

Great verbal and written communication

Flexible, adaptable approach

Willingness to learn and develop new skills

Positive attitude and commitment to teamwork

Job description

Hire Desk Controller

Location: Depot-based- Stoke on Trent
ST6 5FD

Speedy is the UK's leading hire provider, offering the widest range of tools, specialist hire equipment, plant and support services - everything for every job! But behind our success are the amazing people who deliver outstanding service every day.

We're now looking for a positive, customer‑focused Hire Desk Controller to join our team. If you enjoy building relationships, solving problems and keeping things running smoothly, this could be the perfect opportunity to become a key part of our front‑line customer service operation.

About the Role

As a Hire Desk Controller, you'll be at the heart of the depot, coordinating the entire hire process from start to finish. This role is all about communication, teamwork and making sure customers have everything they need, exactly when they need it.

On a typical day, you'll:

• Manage customer enquiries and orders with warmth and professionalism
• Build strong relationships with customers, drivers, engineers and colleagues across the depot
• Liaise with stock teams to ensure equipment is available and ready to go
• Coordinate timely deliveries and collections with minimal delays
• Provide a smooth, friendly and efficient service throughout the whole hire journey
• Play a vital role in achieving high customer satisfaction levels
• Support your team in delivering our ESG Strategy - Decade to Deliver

This is a fast‑paced role where no two days are the same - and where your contribution makes a real difference.

What You'll Need

To help you succeed, we're looking for someone with:

• Strong organisational skills
• Great verbal and written communication
• A flexible, adaptable approach
• Willingness to learn and develop new skills
• A full driving licence
• Experience in the hire industry, or a similar sales or operational environment
• A positive attitude and commitment to teamwork

How We'll Support You

From day one, we want you to feel confident and encouraged. That's why we provide:

• Full on‑the‑job training
• Dedicated product and systems training support
• Tailored development programmes
• A culture that celebrates internal progression and personal growth

We're passionate about helping you build your career with us.

Our Commitment to Work-Life Balance

Speedy leads the industry with our Work Life Balance initiative. We understand how important it is to have time for the things that matter most, and we work hard to provide more balanced working patterns for our colleagues.

Talk to us about:

• Flexible start/finish times
• Shorter days
• Term‑time hours
• Job sharing
• Hybrid options (depending on the role)

Your wellbeing matters to us - and we're here to support it.

What We Offer

You'll enjoy a great range of benefits, including:

• 26 days holiday + bank holidays
• Life assurance
• Company pension scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Training, development & career progression opportunities
• Voluntary Health Cash Plan
• My Staff Shop - discounts across hundreds of retailers
• Green Commute Initiative - cycle‑to‑work scheme
• PAM Employee Assistance Programme - confidential personal support
• Career Line of Sight - your clear roadmap for progression across the Speedy Group

Additional Information

• We may close this vacancy early if we receive a high number of applications - early submission is recommended.
• Some roles may require DBS, credit or security checks.
• Speedy is a proud equal opportunities employer, welcoming applicants from all backgrounds, identities and experiences.
• Proof of right to work in the UK is required before employment.

Learn more about our ESG Governance here:
https://www.speedyservices.com/esg/governance