Hire Controller: Customer Success & Upsell Lead

Sunbelt Rentals Careers; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading equipment rental provider in Slough is seeking a Hire Controller to deliver exceptional customer service. You will manage customer orders, build relationships, and utilize your initiative in a fast-paced environment. Ideal candidates have experience in customer service and are eager to learn about the product range. This role offers a generous rewards package including flexible benefits and opportunities for personal development.

Benefits

Generous holiday allowance

Life assurance

Employee recognition awards

Company pension scheme

Qualifications

• Proven experience in a Customer Service role.
• Previous experience in the hire or construction industry is advantageous.
• Ability to engage and build relationships.
• Comfortable using your own judgment and initiative.
• A good level of computer literacy in MS Office.

Responsibilities

• Deliver a best-in-class customer service.
• Manage an order from enquiry to post-hire feedback.
• Build relationships with regular customers.
• Use initiative to improve customer experiences.

Skills

Customer service experience

Exceptional communication skills

Negotiation and influencing

Computer literacy in MS Office

Judgment and initiative

Team collaboration

Adaptability in a fast-paced environment

Commitment to continuous improvement

Job description

A leading equipment rental provider in Slough is seeking a Hire Controller to deliver exceptional customer service. You will manage customer orders, build relationships, and utilize your initiative in a fast-paced environment. Ideal candidates have experience in customer service and are eager to learn about the product range. This role offers a generous rewards package including flexible benefits and opportunities for personal development.