Hire Controller

Bennett and Game Recruitment LTD; Glasgow; On-site; GBP 25,000 - 29,000; Full time

Job summary

A specialist recruitment agency is seeking an organised Hire Controller in Glasgow. This role involves managing bookings, handling enquiries, and ensuring efficient equipment hire operations. Ideal candidates will excel in a fast-paced environment and possess strong customer service skills. Competitive salary of £25,000-£29,000 is offered, along with various benefits including overtime, bonuses, and professional development opportunities. Join a team committed to excellent service and collaboration.

Benefits

Annual leave plus bank holidays

Competitive annual bonus scheme

Free tool hire

Employee referral scheme

Cycle to work scheme

Gym membership discounts

Qualifications

• Proven ability to deliver excellent customer service in a high-volume, fast-paced environment.
• Competent user of Microsoft Office applications including Outlook, Excel and Word.
• Experience within the tool hire industry desirable but not essential.

Responsibilities

• Manage bookings and handle enquiries promptly and professionally.
• Act as the primary point of contact for customers and colleagues.
• Oversee quality hire and sales activities ensuring competitive rates.

Skills

Customer service experience

Communication skills

Microsoft Office applications

Team player

Job description

We are seeking an organised and customer-focused Hire Controller to join a busy equipment hire operation based in Glasgow. This role plays a key part in ensuring the smooth coordination of equipment hire activities, supporting both customers and internal teams to maintain an efficient, professional service.

The ideal candidate will have experience within the hire industry—such as plant, tool, powered access, lifting, or construction equipment—and a strong ability to manage bookings, handle enquiries, and work in a fast-paced environment. You\'ll act as a central point of communication, ensuring equipment availability, processing hire orders, and building strong client relationships through excellent service.

Overview

• Act as the primary point of contact for both customers and colleagues, handling phone and email enquiries promptly and professionally.
• Work collaboratively with the national sales team to support wider business goals and contribute to commercial success.
• Build and maintain strong working relationships, consistently delivering an excellent customer experience.
• Oversee quality hire and sales activities, ensuring competitive contract rates and commercially sound decisions.
• Take accountability for the smooth and efficient operation of all hire desk processes.
• Ensure all administrative tasks and reporting responsibilities are completed accurately and kept fully up to date at all times.

Accessible via public transport.

Requirements

• Thrive in a fast-paced, growing environment with the ability to work efficiently and meet deadlines.
• A proactive and enthusiastic team player with strong, proven customer service experience.
• Demonstrated ability to deliver excellent customer service in a high-volume, fast-moving setting.
• Able to manage personal workload effectively, prioritising daily tasks to maintain productivity.
• A confident communicator, comfortable engaging with customers and colleagues via both phone and email.
• Willingness and motivation to learn the technical aspects of the company\'s tools and equipment.
• Work collaboratively within a team to achieve shared goals and operational targets.
• Competent user of Microsoft Office applications, including Outlook, Excel and Word.
• Experience within the tool hire industry is desirable but not essential.

Salary & Benefits

• £25,000-£29,000 dependant on experience
• Monday-Friday (8:30-5:00)
• Overtime available
• Competitive annual bonus scheme
• Salary sacrifice pension scheme
• 25 days annual leave, plus bank holidays
• Option to purchase additional holiday
• Free tool hire
• Life assurance cover at 3x salary
• Share save scheme
• Eye care vouchers
• Employee referral ("recommend a friend") scheme
• Commitment to learning and development, with structured in-house training and access to external courses where required
• Cycle to work scheme
• Recognition for long service
• Exclusive offers on thousands of popular brands
• Mobile contract discounts
• Gym membership discounts
• Health Shield - discounted healthcare cash plan
• Regit Assist 24/7 accident helpline, free to join

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for