Hire and Sales Coordinator - Bury St Edmunds

Gap Group; Bury St Edmunds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading equipment hire company in Bury St Edmunds is looking for a Hire & Sales Coordinator to manage hire desk administration and customer relations. The ideal candidate has experience in a high-volume hire desk role and excellent customer service skills. You'll enjoy competitive compensation, up to 25 days holiday, and a range of employee benefits while working in a fast-paced environment with opportunities for growth and development.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave

Contributory Pension Scheme

Employee Welfare Fund

Health & Wellness benefits

Qualifications

• Previous experience in a high-volume hire desk role is essential.
• Strong focus on increasing sales and customer satisfaction.
• Ability to work proactively and as part of a team.

Responsibilities

• Process hire desk administration for customer and supplier queries.
• Manage incoming and outgoing hires effectively.
• Ensure stock levels meet customer demands.
• Load check vehicles and work with drivers and fitters.
• Resolve customer complaints and supplier issues efficiently.

Skills

Customer service skills

Organisational skills

Effective communication

Proficient IT skills

Team player

Tools

MS Office (Outlook, Excel)

Job description

Overview

Our team is the best in the industry - is it time for you to join us? Our nationwide Trenching and Shoring division hires a range of equipment across the construction, utilities and infrastructure industries to identify the correct solution to support excavations safely using trench boxes, trench sheets, and braces systems. As the first point of contact for our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP.

A typical day for a HSC will include:

Responsibilities

• Processing all hire desk administration including customer and supplier queries
• Managing a range of incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

Qualifications

• Previous experience of working within a high-volume hire desk role is essential
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a plant hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest

Benefits

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

So what next? If you fit the profile and are up for the challenge, we would love to hear from you!